• Your right to return e-commerce purchases are the rights of withdrawal
• The right to return or exchange applies for 14 days after receipt of your order (this is the cooling off period)
  
• When the set cooling off period of 14 days has expired, the purchase is final. Your right of withdrawal has expired and I can no longer offer you an exchange or refund
  

Submitting your request to return or exchange your order:

• If you wish to return or exchange (part of) your order you need to submit your return request in a clearly formulated statement within the set cooling off period in advance of returning. This can be done by email:
  info@kinky-shoes.nl
• You can complete this withdrawal form online and email it to me at the above email address, but you are not obliged to use this form.
• I do not handle unannounced returns

• Only undamaged item(s) that are complete and packed in the original and unmarked/undamaged packaging may be returned (within 14 days) after you have submitted your return or exchange request; provided that you have received a confirmation with return instructions from me.
• Please only do so when you have received the return confirmation with instructions for returning your order
• The return shipping costs for both returns and exchanges are at your own expense
• You are responsible for your return or exchange shipment until I receive it
  Therefore, always keep the payment receipts/shipping details such as your track and trace code until you have received a confirmation of receipt from me.
  
• To ensure a fast return or exchange proces, please send me the track & trace code of your return shipment so that I know when I can expect it. You still remain responsible for the arrival of your return shipment or exchange, even if you have provided the track & trace code.

Some items cannot be returned, and these returns may be refused by law. For example:

• Perishable items such as food, flowers, newspapers or magazines
• Hygiene or sanitary items
  (health and personal hygiene products)
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Items that cannot be restored to new condition after the seal has been broken; that do not need to be opened to determine whether you would like to keep the product
• Downloadable (software/digital) products

I will always specify what items cannot be returned. If this applies to this product, this can be found on the productpage below the product information

When the items don't fit/wrong size:

If an item does not fit properly and you would like to exchange it for the same item in a size larger or smaller; or another item in a different size, please send me an email stating your order number to:
exchange@kinky-shoes.nl

All return conditions written above also apply to exchanging items.

In the case of an exchange, please take into account any new shipping costs; and for an exchange for another item in a different size, please take into account any new shipping costs and a possible price difference that has to be settled.

Exchanging imported items:

For exchanges involving items that need to be specially imported from the USA for you upon your order, I will ask you to pay for the new items upfront as a deposit/guarantee for importing the new items. Once the items to be exchanged have been received by me in good order, I will process the refund for the exchanged items.

• I do not deduct any import/postage/duty costs for a single exchange, but if multiple exchanges or returns need to be processed, I will charge these costs.
• I will charge these costs when:
  • You cancel the exchange after the items have already been imported by me
  • The items to be exchanged are not returned and you decide not to receive the items you were going to exchange them for, but these have already been imported by me
• If you cancel the exchange but still wish to receive the imported items, I will convert the deposit/guarantee payment into a regular payment and these will not be refunded.

Not sure about the right size?

Since the costs for returning are at your own expense, I advise you to contact me first if you are in doubt about the size so that I can help you and we can discuss the correct size.

I am happy to help you determine the right size and can advise you when choosing a specific type of shoe, garment or accessory for the intended use.
Most of the ordered item(s) are imporyed especially for you from the USA, Poland or Slovenia. Of course I try to buy as few items as possible 'unnecessarily' because this is 1) not environmentally friendly 2) expensive and 3) especially a waste and usually would not have been necessary if I could have helped you.

If, after consultation with me, items you receive do not fit, they can of course always be exchanged for a different size!

Exchanges for defective or damaged items:

If a received item is defective or damaged upon receipt, please immediately contact me by email stating your order number:
defect@kinky-shoes.nl

If possible: please attach pictures in your email that clearly show the damage, and provide an explanation/description of the damage in the email.
In some cases, I can help you remotely with a defect or damage and it can be repaired/restored locally; so do not return the defective item immediately without contacting me first!

If you do this, I will treat your return as a regular return and may also have to charge you the costs that I charge for regular returns for items that I have purchased for you upon your order.

2.4 Explanation of the return policy

• All items are personally checked by me for damage or missing parts before they are sent to you, both the packaging and the items themselves.
  
• If I find damage to the original packaging that was not present when it was shipped to you, you will be charged a fee for reduced resaleability and this will be deducted from your refund
  Therefore, you are expected to pack your return shipment in (packing) paper or other sufficiently protective packaging material (as it was sent to you) so that the original packaging is not damaged during your return shipment.
  
  
• Items returned must be unused items and in the same condition as when you received them!
  Of course, you may try on the items upon receipt, but you may not wear them more than necessary to determine whether you are going to keep the items, or whether they do not fit properly. Trying on items is done just as you would try on items in a shoe or clothing store; without damaging anything.
  
• If possible, it is best to try on shoes on a soft, clean surface, such as a rug, to prevent damage to the sole and heel
  
• If I find signs of use or damage due to carelessness on your returned items, I will charge costs for depreciation because this reduces resaleability; after all, I can no longer sell an item 'as new'.
  
  
• The item must be returned in its original packaging as this is part of an item and the brand
• If you return an item not in its original packaging, I can no longer sell it and you will be charged for the depreciation costs (in this case the entire purchase price) due to loss of resaleability; I cannot 'make' new packaging for the items and can't sell them anymore.

To prevent damage to shoes, and especially the sole of the shoes, I would advise you to try the item on a clean and soft surface such as a rug or other floor covering.

• If returned items are soiled/not returned clean, cleaning costs will be charged. Returned items must be returned in the same condition as they were received by you. Cleaning soiled items costs me, in addition to cleaning materials, a lot of extra time* and this is included in the cleaning costs
• *I run a one-(wo)man business from my own small showroom in Arnhem. Cleaning soiled items therefore takes up a lot of my personal time that I would rather spend helping and advising others or improving my services
  
  
• If you have pets: make sure you try on the items on a clean surface or environment and that no (animal) hair/animal materials remain on the sole/shoes/items when you decide to return them;
• This is due to the fact that others can have allergies; if the shoes are not cleaned carefully and thoroughly, I (and indirectly you) will be harming other potential customers with allergies
  
• If I find any (pet) hair/animal materials on the returned products, the cleaning costs will be charged and deducted from the refund

In certain cases, only part of the amount you paid will be refunded or I will not make a refund at all. This applies to:

Partial refund:

• If items are not in their original condition (as you received them), are soiled, damaged or have parts missing I will have to charge for the depreciation. These costs will be proportional to the reduced value of the item
  
  
• Orders for which I have not been informed within the stated cooling-off period of 14 days after receipt that you wish to exercise the right of withdrawal
  
  
• For returning or cancelling ordered items that I have imported from the USA on your behalf, whereby a further purchase is waived (does not apply to a single exchange*)
  

No refund:

• If the seal of a sealed product is broken, your right of withdrawal expires.
• If the item has not been removed from the packaging and the seal is not broken, it can still be returned!

*For a single exchange I will not charge any import/postage/import duty costs, but if an item needs to be exchanged and imported more than once within the same order, I will unfortunately have to charge costs for this.

• Returned items that are incomplete, soiled or damaged are no longer resaleable right away, for which the depreciation will be charged for reduced resaleability.
• Due to reduced resaleability I won't refund the full amount you paid, but an adjusted amount related to the reduced value due to damage, soiling or missing parts.
• In that case, you will still be given the option to either receive the returned item back and keep it, or to accept the reduction in value and agree to the refund deduction
• If a returned item is dirty or soiled, I will charge for the cleaning costs, which depends on the degree of soiling and the costs I incurred for cleaning
• Read about the right to deduct costs when you return items that are diminished in value due to use/being soiled/damaged and general information about the rights of withdrawal

Do you have a defect in your shoes? That’s of course very unfortunate. In that case, please always contact me first via email, before taking any action yourself!

In order to properly assess a defect and, if applicable, submit it to the supplier for review, I need clear photos of the defect and the overall condition of the items. I will inform you by email which photos are required and ask you to provide them.
Please make sure the photos are well-lit and clearly show all details, otherwise I will not be able to process your request.

If your defect is taken into consideration, I will provide you with further instructions or information about the next steps, depending on the situation.

Upon receipt and inspection of your returned item(s), you will receive a return receipt confirmation and a refund notification if the return meets all conditions. If I cannot issue a full refund because your return does not meet the conditions, I will contact you.

If a return is approved, your refund will be processed immediately and will be credited back to your account within a few days, using the same method in which the original payment was made.

If I believe that your return does not meet the return conditions and judge that I may apply the partial refund/depreciation policy, I will first contact you to explain. You will then always have the option to receive the item back and cancel your return. If you proceed with your return and accept the deducted refund, I will inform you of the costs that will be charged/what amount will be deducted from the refund.

Refunds for Gifts/Presents

Do you want to return items that you received as a gift from someone else, and did this person pay for the items with their own account/payment method; but you do not want this person to know that you are returning the items? Please let me know in your return request.

Unfortunately, I can never refund to a different (bank)account than the one the order was placed with*. If you return items that you received as a gift, I can only offer you a (shop)credit for the amount of the returned items.

You can choose to receive this credit as a gift card or as store credit. If you choose a gift card, it will be sent to you digitally by email and if you choose for store credit, it will be added to your account. This will be done as soon as the returned item has been received in good order and has been inspected.

If you do not inform me of this, the amount will be refunded to the paying party and the person who paid for the order will also receive a message that the order has been returned.

*Because I am responsible for the (cash)money the buyer paid for the order, I cannot simply transfer it back to another account; therefore, in such cases I will not be able to make a direct refund and can only offer you a gift card or store credit.

Payment Methods and refunds:

The payment methods I offer are:

• Mollie: Bancontact, iDeal, Credit Card, UnionPay, Maestro, Apple Pay, Google Pay
• PayPal.

You will always be refunded in the same way as you paid for your order. I may not and cannot simply change this!

It can also be that the refund is not credited to your account immediately after receiving the refund notification by email. Refunds usually have a processing time of one day to several days, depending the payment method. If I made the refund during the weekend it will be processed by the payment provider after the weekend. A refund may also take longer if you paid with a credit card.

If I have initiated a refund and you no longer have access to the payment method/bank account you used paying for your order, you must first contact the bank/payment service in question. If they cannot help you with possibly rebooking the refund, it will be refunded to me after a few days. Only when the refund has been received by me, can I initiate a new refund to another bank account/payment service.

Payment statements:

• I cannot add my own description/attribute to the refund statement. You can request the information shown on your bank statement from me by email
• Where possible, I have set the name on bank statements and the name of the sender to K-S. This makes most payments and shipments as discreet as possible.

If you have not received a refund within 14 days after receiving your refund notification:

• First check your bank account again; It is important that you look at the account you used to make the payment with
• Did you pay by credit card? Please contact your credit card issuer or bank first. It can sometimes take a long time for a refund to be processed.

If you really can't find a refund in the statements:

Please contact me so I can check the information shown on your bank statement of the refund. You can send an email to:

• refunds@kinky-shoes.nl

Don't forget to include your order number in your email

Agreements between kinky-shoes and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.

In the event of a dispute about a return that is considered soiled/damaged upon receipt, I will always take photos as proof of the soiled/damaged products; I will send these to you if I believe that cleaning costs may be deducted or depreciation may be applied. If you do not agree with this but you cannot provide proof/acceptable substantiation why I should not charge you these costs, I unfortunately cannot accommodate you. Therefore, make sure that if you are convinced that you are sending your return shipment neat, clean and undamaged, you have proof of this.

Read about the right to deduct costs when you return items that are diminished in value due to use/being soiled/damaged or the general information about the rights of withdrawal. 

More information about a reasonable compensation for the losses incurred can be found in this Dutch Law and can be read in this Dutch article here and here.

The shipping costs for returning or exchanging your order are at your own expense; I won't cover for them. If you return part of an order, the shipping costs for the initial shipment to you will not be credited either.

If you return a damaged or defect product (with my permission) I will cover for the costs of a normal shipment. If you choose a more expensive shipping option, the additional costs will be at your own expense.

If you return an item worth more than €75, please consider a shipping service with a tracking option and insurance.

You are responsible for ensuring that your return or exchange reaches me, even when you return a damaged or defect product.

Always keep the shipping receipts such as your track and trace code until you have received a confirmation of receipt from me.

© 2026 Kinky-shoes | typing errors and price changes reserved | All prices stated include VAT, unless otherwise stated (VAT rates may differ per country, so the calculated shipping costs may also differ from the amounts stated in our tables)

When ordering Lupit Pole products, the following Terms and Conditions apply:

All orders accepted by LUPIT POLE D.O.O. are subject to the following General Terms and Conditions (GTC). These Terms and Conditions apply to all contracts for the sale of goods by LUPIT POLE D.O.O.. (the Company), Kinky-shoes (the Seller) to the buyer (the Customer) and constitute the only contractual terms and conditions between the Company and the Customer, to the exclusion of all others, except such terms and conditions as may be agreed in writing by a director of the Company.

1. Orders accepted by the Company are subject to the terms and conditions set forth below. Orders accepted by the Company are subject to stock availability. Acceptance of an order, and thus the existence of a purchase contract, shall not occur until the Company makes a delivery to the Customer.

1.2 The Company may refuse or cancel the delivery of an order or the balance of an order at any time without notice.

1.3 To expedite and facilitate invoicing, compilation, and shipping, and to avoid incorrect deliveries, full reference numbers should be used as indicated in the price list.

1.4 The customer enters into a legally binding contract by ordering products and/or services via the Internet.

2. USE OF LUPIT POLE PRODUCTS

2.1 The user acknowledges and agrees that the use of products manufactured and/or sold by Lupit Pole and Kinky-shoes, including but not limited to dance poles, accessories, aerial, and related equipment (collectively, "Products"), is at their own risk.

2.2 Lupit Pole and Kinky-shoes do not accept any liability for personal injury, property damage, or other loss arising from the use of the Products. It is the responsibility of the user to ensure that they are physically fit to use the Products and to seek professional guidance if necessary.

2.3 Users should also ensure that the Products are installed, maintained, and used under Lupit Pole's instructions and recommendations. 

Lupit Pole and Kinky-shoes make no warranties, express or implied, regarding the safety, reliability, durability, and performance of the Products.

2.4 No advice or information obtained by the user , whether oral or written, from Lupit Pole or Kinky-shoes shall create any warranty not expressly stated in this disclaimer. This disclaimer does not affect the statutory rights of the consumer that cannot be waived or limited by contract.

2.5 GOODS OUT OF STOCK

Items that are out of stock will be added to order inventory and, at the Company's discretion, will be shipped when new inventory arrives.

If you do not want to receive the item(s) when new inventory arrives, please notify us in time by email:
lupitpole@kinky-shoes.nl

3. DELIVERY, RISK AND INSURANCE

3.1 Lupit Pole and Kinky-shoes accept no responsibility for non-delivery or late delivery. All delivery dates quoted are indicative and subject to change without notice. Time is not of the essence for delivery. A delivery date shall not form part of the contract unless agreed in writing by a Lupit Pole CEO. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage or expense resulting from delays in delivery or failure to deliver.

3.2 The usual delivery methods are mail and carrier. All deliveries are subject to packaging and transportation charges as indicated in the price list or quotation. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery charges are excluded from discounts displayed or offered.

3.3 Packing, transport and insurance (if required or requested) will be charged at cost. The goods shall pass to the risk of the Customer as soon as they leave the Company's premises. If requested, the Company will provide insurance for the delivery, which will be charged at cost price.

4. CLAIMS

4.1 It is the customer's responsibility to check the consignments of goods on arrival for correct quality, description, shortages and any damage in transit. Complaints MUST must be made in writing to Kinky-shoes within 3 days of receipt of the goods or within 14 days of the invoice date if the goods have been lost in transit.

4.2 Complaints regarding allegedly defective goods, shortages or non-deliveries are not grounds for withholding payment of invoices and do not give the Customer the right to offset/set off against payments to Kinky-shoes or Lupit Pole.

4.3 Kinky-shoes and Lupit Pole will not accept packaging and transportation charges for returns by the Customer unless agreed to by a Lupit Pole CEO.

4.4 Refunds will be issued upon receipt of the goods once the warranty claim has been acknowledged. Keep proof of return, registered mail or similar, as a refund or exchange cannot be made until the merchandise is received.

5. CLAIMS AND RETURN

Damage may occur during shipping and transportation.
5.1 Upon receipt of the package and before signing for receipt, please inspect the outside of the package for any damage. If any damage was found, please note it on the delivery bill before signing for receipt and inform us about it by email provided with pictures of the damage:
lupitpole@kinky-shoes.nl

5.2 If the contents are damaged after you open the package and there is no damage on the outside of the package, please contact us and provide pictures of the damage:
lupitpole@kinky-shoes.nl

5.3 Any claim against Lupit Pole or Kinky-shoes arising out of the condition or quality of the Products at arrival must be notified to Kinky-shoes in writing within ten (10) days of delivery of the goods and merchandise; failure to make such a claim within the ten (10) day period shall be deemed a waiver of the claim.

We would also like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different delivery methods that may be caused by the carrier.

5.4 The Customer must track the order and verify if the order was delivered to their address or a pick-up point. If the order was delivered to a pick-up point, please contact the local courier for further instructions on how to pick-up your order. It is not our responsibility to track the order or contact the local couriers.

5.5 If the order is not picked up in time or declined at delivery, the Customer is responsible for the shipping and handling charges both ways
(shipment and handling from the warehouse to the customer, and shipment and handling for the return shipment)

5.6 The Customer has the right to request for a return within 14 calendar days from the date the order was delivered. To be eligible for a return, the item must be unused and in the same condition in which it was received. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase.

If the return is approved by us, the Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

6. WARRANTY

6.1 All products are covered by a 12-month parts and labor warranty.

6.2 Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product.

6.3 This warranty becomes VALID ONLY if the product is assembled/installed by the instructions for the product. Instructions are available at www.lupitpole.com

6.4 This warranty does not apply to Products that are damaged or defective:
(a) due to accident, abuse, mishandling or lack of care;
(b) due to the use of parts not manufactured or sold by Lupit Pole;
(c) due to modifications to the product

6.5 In the event of a product defect, Kinky-shoes must be notified in writing of the defect by email provided with pictures of the defect:
lupitpole@kinky-shoes.nl

6.6 Goods covered by the warranty can be returned only with the consent of Lupit Pole.

6.7 If Lupit Pole's inspection of the goods reveals that the defects are due to faulty materials or workmanship, Lupit Pole will repair or replace the goods free of charge at its discretion.

6.8 Lupit Pole and Kinky-shoes are liable only to the extent and under the circumstances described above. In particular, Lupit Pole and Kinky-shoes can't be held liable for any financial loss, injury, or damage suffered by the Customer or any other person due to any defect in the Goods unless Lupit Pole or Kinky-shoes has negligently caused or contributed to such defect.

6.9 Therefore, Lupit Pole and Kinky-shoes cannot be held responsible for the negligence of others. If the Customer sells Lupit Pole's goods, the Customer is not authorized to make any representations or warranties concerning Lupit Pole's products.

6.10 The warranty does not apply to and is void for products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default.

7. DELIVERY, RISK AND INSURANCE

7.1 Delivery/shipping quotes are based on the best information available at the time of the section. Lupit Pole and Kinky-shoes can't be held liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage, or expense resulting from delays in delivery or non-delivery.

7.2 All deliveries are subject to the packaging and transport costs indicated. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of the Customer as soon as they leave the Lupit Pole's premises. Upon request, Lupit Pole will provide insurance for delivery, which will be charged at cost.

7.3 The Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

7.4 If the Customer receives a refund, the cost of return shipping will be deducted from the refund.

7.5 The Customer must track the order and verify if the order was delivered to their address or a pick-up point. If the order was delivered to a pick-up point, please contact the local courier to whom the order was sent to for further instructions. It is not our responsibility to track the order or contact the local courier.

7.6 If the order is not picked up in time or declined at delivery, the Customer is responsible for shipping and handling charges both ways.

For further questions, please consult the information on the website of Lupit Pole

© 2026 Kinky-shoes | typing errors and price changes reserved | All prices stated include VAT, unless otherwise stated (VAT rates may differ per country, so the calculated shipping costs may also differ from the amounts stated in our tables)