Shipping policy
Delivery Area
| I ship to the next countries: |
Important: Delivery Time*Most items are purchased specifically for you after your order has been placed and are sourced from the United States, Poland, or Slovenia.
Indicative delivery timesEU-1 (Netherlands, Belgium, Luxembourg, Germany, France, Spain): EU-2 (Austria, Italy, Sweden, Denmark, Portugal, Poland, Czech Republic, Hungary, Slovakia): EU-3 (including Greece, Croatia, Lithuania, Finland, Slovenia, Romania, Ireland, Bulgaria, Malta): United Kingdom: Delivery times cannot be guaranteed. The stated delivery times are indicative and based on the standard ordering and shipping process. *Important Notice on Delivery Times During Peak Periods: Any delays resulting from these circumstances are beyond my control and do not qualify for compensation, order cancellation, or any other remedies. While I will make every effort to process and ship orders as quickly as possible, all stated delivery times are purely indicative. Thank you for your understanding. |
All shipments are always shipped insured!
Please note: Lupit Pole and Sway products that are out of stock are not included in these shipping costs.
Please refer to the shipping costs for Lupit Pole products and the shipping costs for SWAY products that are not in my own stock
Free shipping:
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Free shipping for shipments to EU-1 countries (the Netherlands, Belgium, Luxembourg, Germany, France, Spain) for:
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Free shipping for shipments to EU-2 countries (Austria, Italy, Sweden, Denmark, Portugal, Poland, Czech Republic, Hungary and Slovakia) for:
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*incl. VAT | excl. shipping costs
**it may differ per country for which courier I offer free shipping
Shipping is not free:
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Shipping rates EU-1:
The Netherlands:
DPD:
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PostNL:
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DHL:
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Belgium:
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DPD:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Germany:
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DPD:
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PostNL *Pick-Up Point or Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Luxembourg:
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DPD:
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PostNL *Pick-Up Point or Home delivery:
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DHL *Pick-Up Point or Home delivery:
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France:
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DPD:
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PostNL *Pick-Up Point or Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Spain:
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DPD:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Shipping rates EU-2:
Austria:
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DPD Home delivery:
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PostNL Home delivery:
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Italy:
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DPD Home delivery:
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PostNL Home delivery:
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Monaco:
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PostNL Home delivery:
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Denmark:
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DPD:
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PostNL Home delivery:
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Sweden:
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DPD:
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PostNL Home delivery:
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Poland:
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DPD:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Czech Republic:
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DPD:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Hungary:
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DPD:
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PostNL *Pick-Up Point or Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Slovakia:
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DPD:
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PostNL Home delivery:
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Latvia:
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DPD Home delivery:
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PostNL Home delivery:
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Estonia:
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DPD Home delivery:
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PostNL Home delivery:
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Portugal:
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DPD:
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PostNL Home delivery:
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Shipping rates EU-3:
Greece:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Croatia:
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PostNL Home delivery:
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DHL *Pick-Up Point or Home delivery:
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Lithuania:
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DPD Home delivery:
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PostNL *Pick-Up Point or Home delivery:
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Finland:
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DPD:
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PostNL Home delivery:
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Slovenia:
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DPD Home delivery:
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Romania:
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DPD Home delivery:
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Ireland:
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DPD Home delivery:
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PostNL Home delivery:
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United Kingdom:
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PostNL Home delivery:
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Bulgaria:
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DHL:
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UPS:
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Malta:
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PostNL:
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*Pick-Up Points:
You can select your desired parcel point after a successful order and payment on the thank-you-page you return to after completing your order. Check out this how-to-page for more information
If no specific Pick-Up Point has been selected, the system will select a parcel point near the specified address.
The prices stated above are for standard shipments up to a certain weight. If your order exceeds the maximum weight, other shipping costs may be charged.
All prices stated include VAT, unless stated otherwise.
(VAT rates may differ per country, hence the calculated shipping costs may also differ from the prices indicated above.)
Policy for failed delivery:
If your order is returned, I will have to charge you the additional costs that the parcel service charges me. Parcel services can charge costs when a shipment:
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| This also applies to Lupit Pole products, these are shipped upon order from Slovenia. Lupit Pole also charges costs in the cases mentioned above, which will be charged to you. So check your address details carefully! |
- Kinky-shoes cannot be held liable for the consequences and additional costs of incorrectly provided address, contact or payment details, when a package is refused upon delivery, is not collected on time at a parcel point or the delivery is unsuccessful for a similar reason.
- If a package has to be shipped twice because the address is incorrect, I will ask you to pay the additional shipping costs + any additional costs charged by the parcel service before I resend your package to you.
- If you no longer wish to receive the order, these costs will be deducted from the refund. These charges are separate from and in addition to any other charges you may be charged; more information about this can be found in the Refund and Return Policy
- Kinky-shoes can also not be held liable for delays due to unforeseen circumstances or force majeure.
Delivery times cannot be guaranteed. The stated delivery times are indicative and based on the standard ordering and shipping process.
In exceptional circumstances (such as customs inspections, logistical disruptions, or force majeure), delivery may take longer.
Do you ship discreetly?
I discreetly pack your order in kraft paper or packing paper. "Kinky-shoes" won't be mentioned on the packaging, only the senders details "K-S". If you prefer it to be even more neutral or would like it sent as a gift, please indicate this in the comments section of the shopping cart.
Can I pick up the ordered item in the showroom?
You can also pick-up your order by appointment in the showroom for free. When placing your order, choose the 'pick-up at showroom' option and you will not be charged any shipping costs. I will notify you when the ordered item(s) are ready to be picked-up.
This does not apply to Lupit Pole or Sway products that are not in my stock; when I don't have these in my own stock, they are shipped on order from Slovenia or Poland. Lupit Pole and Sway products therefore can't be picked-up if not specifically mentioned to be in stock!
I always ask you to schedule an appointment with; for it can happen no one is present at the showroom and you end up at a closed showroom.
The showroom is located in Arnhem, Gelderland
Can I have the ordered item delivered to a different address or pick-up point?
You can also have your order sent to another address or pick-up point. Below are two instructions for:
- Shipping to a different address
- Shipping to a pick-up point
Please note: I do not manually check the address you entered, you are responsible for entering a correct address. I also do not manually check if your order is being delivered or delayed after I handed it over to the carrier. If you missed the delivery and your order is at a pick-up point, you need to pick-up your order within the given days before it's returned. If I have to ship your order twice (or more) due to an invalid address or a no-show at a pick-up point, you will have to pay for each new shipment and I will charge you the shipping costs in advance/charge you the costs incurred for the return shipment.
Are there additional costs charged?
I do not charge own additional administration costs or handling costs. You only pay for the products + shipping costs (or if your order meets the free shipping requirements, not even shipping costs)
For cancelling or returning items that have been especially imported for you upon your order, there will be costs incurred and charged. You can read more about this in the Refund and Return Policy and below:
Please note:
* When returning multiple items that have been imported, I will always calculate the costs incurred per individual situation; the amount that will be deducted and the amount that will be converted into shop credit depends on the actual costs incurred and are subject to a reasonable compensation for the losses incurred. More information about a reasonable compensation for the losses incurred can be found in this Dutch Law and can be read in this Dutch article here and here. This applies to: |
© 2026 Kinky-shoes | typing errors and price changes reserved | All prices stated include VAT, unless otherwise stated (VAT rates may differ per country, so the calculated shipping costs may also differ from the amounts stated in our tables)