Instructions Shipping to Pick-Up Point

Ship to a pick up point:

You can also have your order sent to a pick-up point This is not possible for all EU-countries.

The instructions below are for collection at a pick-up point.
Click here for instructions on how to ship to a different address (not a Pick-Up Point)

After placing the order, you can enter the desired pick-up point on the thank-you page.

If you have forgotten this, you will also receive an email within 30 minutes after placing your order with a reminder to select a pick-up point. To be sure, also check your spam box.

 

Instructions:

TIP: You can click on the pictures to enlarge them. The actual check-out screen looks different because some parts in these images are resized/scaled.

After adding the desired products, click on "checkout" from your shopping cart (the bag at the top right). You will now enter the check-out screen where you have to go through a number of steps:

ⓘ Payment methods

This first step requires you to enter your email address. At the end of the text under "ⓘ Payment methods" you can log in if you already have an account.

payment methods

Delivery

delivery

At 'delivery' you can choose between having your order delivered, or collect your order at the showroom (= free)

  • To have your order delivered to a pick up point you have to choose "delivery" like in the image above

After choosing a delivery method you enter the address details of the receiver. If the receiver is you; you enter your own address details.

If you enter the address details of the pick up point there is a good chance your order will be denied by the pick up point and returned to us; so please enter your own details!


Shipping method

Once you have entered the address details, you will see the options for a shipping method.

  • To send your order to a pick-up point, choose an option with the "Pick Up Point" suffix.

shipping method

Payment

Select the desired payment method to pay for the order.

Billing Address

If you have selected the "Credit card" method, the option to enter a different billing address is in the box where you enter your details at the bottom (see image below)

Billing address

If you choose a different payment method, a new block will appear where you can enter a different billing address (see image below). By clicking "Use a different billing address" you can enter the information for your billing address. If the delivery address is the same as your desired billing address, you don't have to change this.

Billing Address 2

Check and confirm your order

Before you can complete your order you must check the order by pressing the red "Check and confirm your order" button at the bottom.

check and confirm order

Please check the shipping information, address and payment method. If these are all correct, you can place the order.

After placing the order, you can enter the desired pick-up point on the thank-you page.

If you have forgotten this, you will also receive an email within 30 minutes after placing your order with a reminder to select a pick-up point. To be sure, also check your spam box.

 


If you are having doubts about if everything worked:
After placing your order, please contact me citing your order number and let me know your desired pick up point or ask other questions.

Please note: I do not manually check the address you enter, you are responsible for entering a correct address. If I have to ship your order twice (or more) due to an invalid address you have to pay for each new shipment (and the costs incurred for the returned shipment) and I will charge you for the shipping costs in advance.

If you have any questions or if you can't figure it out, you can always email me:

info@kinky-shoes.nl

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General information

I import most items especially for you from the USA, Poland or Slovenia. The average delivery time is 1 to 1½ weeks (within the Netherlands) but this can also be longer. This is an average delivery time, therefore it's not a promise or guarantee! Please keep that in mind!

Please note:

  • For returning (not exchanging) items that I imported for you from the USA, there will be €25,- import/postage/duty costs deducted from your refund amount per item*.
  • I will convert €15,- from that €25,- into a shop credit. You will receive your shop credit by email and it can be redeemed on the webshop with your next order
    • your credit is valid for 12 months from the date of issue
    • your credit cannot be exchanged for (cash) money
    • If your return does not meet the return & refund conditions and I therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

*When returning multiple items that have been purchased for you, I always calculate the costs incurred per individual situation. The amount that is deducted and what is converted into shop credit therefore depends on the actual costs that have been incurred and concerns a reasonable compensation for the losses suffered

**The charges only cover the costs incurred in purchasing and importing the items from America; no standard cancellation fees or restocking fees that cannot be substantiated or explained will be charged.
The charges are a reasonable compensation for the losses suffered/loss of profit

More about the reasonable compensation can be found in this Dutch text here en here 

This applies to:
1) cancellation of the order before it is delivered to you, but has already been purchased/imported by me
2) returning (part of) the order you have already received.

 

I would prefer not to have to charge these costs, but in order to cover the costs (losses) I have incurred due to the increasing number of returns, this has unfortunately proven necessary. To limit the number of returns (please think about the environment too) I would like to ask you to think just a little longer about your purchase, to make a well-considered decision and, if you are unsure, to ask me for advice or help! 

For a single exchange for a different size, these costs will not be charged. You can read more about this in the Terms and Conditions and Refund Policy.

Contact

Email:

info@party-shoes.nl

Visiting address:
On appointment Only (Monday - Friday)!

Kinky- & Party-shoes

Thomas J. Witteroosstraat 18

6827 AZ ARNHEM (NL)

 

KvK 743 520 16 |  BTW-id NL 002 366 589 B32

Come in, we're open!

Sizing and Dimensions

See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:Maattabel knop pagina

On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

Maattabel productpagina

Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

The Boot calf/shaft size data sheet