We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.

Please note: For returning (not exchanging) items that we imported for you from the USA, we will deduct €25,- import/postage/duty costs from your refund amount per item*. These are the costs incurred by purchasing the items you ordered We convert €15,- from that €25,- into shop credit. You will receive your shop credit by email and it can be redeemed on our website with your next order your credit is valid for 12 months from the date of issue your credit cannot be exchanged for (cash) money If your return does not meet our return & refund conditions and we therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse. * When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred. This applies to: 1) cancellation of the order before it is delivered to you, but has already been purchased by us 2) returning (part of) the order you have already received. This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves.

 

Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)

We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.

Visit only possible by appointment (Monday - Friday)!
Mail: info@kinky-shoes.nl

Address:

Kinky-shoes & Party-shoes
Thomas J. Witteroosstraat 18
6827 AZ Arnhem (NL)

See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:

On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

The Boot calf/shaft size data sheet