We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.
Please note:
- For returning (not exchanging) items that we imported for you from the USA, we will deduct €25,- import/postage/duty costs from your refund amount per item*.
- These are the costs incurred by purchasing the items you ordered
- We convert €15,- from that €25,- into shop credit. You will receive your shop credit by email and it can be redeemed on our website with your next order
- your credit is valid for 12 months from the date of issue
- your credit cannot be exchanged for (cash) money
- If your return does not meet our return & refund conditions and we therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.
* When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred.
This applies to:
1) cancellation of the order before it is delivered to you, but has already been purchased by us
2) returning (part of) the order you have already received.
This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves.
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Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)
We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.
