Instructions Shipping to Pick-Up Point

Ship to a pick up point:

You can also have your order sent to a parcel point (and sometimes also a parcel locker). This is not possible for all EU-countries.

The instructions below are for collection at a PostNL or DHL parcel point.
Click here for instructions on how to ship to a different address (not a Pick-Up Point)

After placing the order, you can enter the desired pick-up point on the thank-you page.

If you have forgotten this, you will also receive an email within 30 minutes after placing your order with a reminder to select a pick-up point. To be sure, also check your spam box.

The thank-you page looks like this:

thank you page

 

Instructions:

TIP: You can click on the pictures to enlarge them. The actual check-out screen looks different because some parts in these images are resized/scaled.

After adding the desired products, click on "checkout" from your shopping cart (the bag at the top right). You will now enter the check-out screen where you have to go through a number of steps:

ⓘ Payment methods

This first step requires you to enter your email address. At the end of the text under "ⓘ Payment methods" you can log in if you already have an account.

payment methods

Delivery

At 'delivery' you can choose between having your order delivered or pick up your order at our showroom.

  • To have your order delivered to a pick up point you have to choose "delivery" like in the image below

After choosing a delivery method you enter the address details of the receiver. If the receiver is you; you enter your own address details.

If you enter the address details of the pick up point there is a good chance your order will be denied by the pick up point and returned to us; so please enter your own details!

delivery

Shipping method

Once you have entered the address details, you will see the options for a shipping method.

  • To send your order to someone else's address, choose an option with the "Pick Up Point" suffix.

shipping method

Payment

Select the desired payment method to pay for the order. At Kinky-shoes you can pay using the following payment methods:

iDeal, Apple Pay, Bancontact, Cartes Bancaires, Google Pay, Klarna, Paypal, Shop Pay, Union Pay | And with Credit-/Debetcard: Maestro, Visa, Mastercard, American Express

Billing Address

If you have selected the "Credit card" method, the option to enter a different billing address is in the box where you enter your details at the bottom (see image below)

Billing address

If you choose a different payment method, a new block will appear where you can enter a different billing address (see image below). By clicking "Use a different billing address" you can enter the information for your billing address. If the delivery address is the same as your desired billing address, you don't have to change this.

Billing Address 2

Check and confirm your order

Before you can complete your order you must check the order by pressing the red "Check and confirm your order" button at the bottom.

check and confirm order

Please check the shipping information, address and payment method. If these are all correct, you can place the order.

After placing the order, you can enter the desired pick-up point on the thank-you page.

If you have forgotten this, you will also receive an email within 30 minutes after placing your order with a reminder to select a pick-up point. To be sure, also check your spam box.

The thank-you page looks like this:

thank you page


If you think something isn't right:
After placing your order, please contact us citing your order number and let us know your desired pick up point or other questions.

Please note: we do not manually check the address you enter, you are responsible for entering a correct address. If we have to ship your order twice (or more) due to an invalid address you have to pay for each new shipment yourself, and we will charge you for the shipping costs in advance.

If you have any questions or if you can't find a solution, you can always email us:

info@kinky-shoes.nl

General information

We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.

Please note:

  • For returning (not exchanging) items that we imported for you from the USA, we will deduct €25,- import/postage/duty costs from your refund amount per item*.
    • These are the costs incurred by purchasing the items you ordered
  • We convert €15,- from that €25,- into shop credit. You will receive your shop credit by email and it can be redeemed on our website with your next order
    • your credit is valid for 12 months from the date of issue
    • your credit cannot be exchanged for (cash) money
    • If your return does not meet our return & refund conditions and we therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

* When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred.

This applies to:
1) cancellation of the order before it is delivered to you, but has already been purchased by us
2) returning (part of) the order you have already received.

This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves.

 

Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)

We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.

Contact

Email:

info@party-shoes.nl

Visiting address:
On appointment Only (Monday - Friday)!

Kinky- & Party-shoes

Thomas J. Witteroosstraat 18

6827 AZ ARNHEM (NL)

 

KvK 743 520 16 |  BTW-id NL 002 366 589 B32

Come in, we're open!

Sizing and Dimensions

See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:Maattabel knop pagina

On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

Maattabel productpagina

Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

The Boot calf/shaft size data sheet