Quick links: 1. Delivery Area: 2. Delivery time 2.2 For items I don't have in stock 2.3 For items I DO have in stock 3. Shipping costs 4. Orders and Payment 5. Sizing & Dimensions 6. Returns or Exchanges 6.2 Right of Withdrawal 6.3 Service en Warranty 6.4 Refunds 6.5 Disputes 7. Terms and Service | Lupit Pole Products 8. Privacy

I ship to the next countries:

The Netherlands	Belgium	Germany	Luxembourg
France	Spain	Austria	Italy
Monaco	Denmark	Sweden	Poland
Czech Republic	Hungary	Slovakia	Latvia
Estonia	Portugal	Greece	Croatia
Lithuania	Finland	Slovenia	Romania
Ireland	United Kingdom	Bulgaria	Malta

Please note: For deliveries outside the Netherlands and Belgium, please take into account a longer delivery time: please refer to the "Indicative delivery times" below

Most of the items I sell on my webshop are not physically in stock at my showroom and have yet to be imported by me upon order.

• I import from the USA, Poland or Slovenia especially for you when you place your order
• The average delivery time is 1 to 1½ weeks, but this is never a promise!*
• I only import items when your payment has been successful:
• For items that I still need to import, it is not possible to pay upon collection in the showroom
• However, it is possible to make an appointment to pay in my showroom before I import the items for you

I usually place the order at Pleaser every Monday If you place your order before 13.00 (1:00 PM) on Monday, in most cases the items will be delivered at my showroom by the end of that week or the beginning of the week after, and I will ship your order to you on that same day. If you place your order after 13.00 (1:00 PM) on Monday, and I haven't been able to add it to my order, it will be included in my next order (so, usually next Monday) If you wish to cancel your order before I have placed my order with the supplier, this can generally be done free of charge. In that case, you have until Monday at 13.00 (1:00 PM) to cancel your order without costs. Once the order has been placed with the supplier or has already been shipped to me, cancellation with the supplier is no longer possible and demonstrable costs may arise. Any such costs will only be charged insofar as they are reasonable and can be substantiated. Your statutory right of withdrawal after receipt of the goods remains fully applicable, unless a statutory exception applies.  Please refer to section 6.2 Right of Withdrawal for further details.

• If you order items from my own stock, I will ship your order on that same day if ordered before 15.00 (3:00 PM); or on the next business day (Mon-Fri)
• Of course, I will only ship your order after a successful payment

All shipments are always shipped insured!

Please note: Lupit Pole and Sway products that are out of stock are not included in these shipping costs.
Please refer to the shipping costs for Lupit Pole products and the shipping costs for SWAY products that are not in my own stock

Free shipping:

Free shipping for shipments to EU-1 countries (the Netherlands, Belgium, Luxembourg, Germany, France, Spain) for: Orders > €130,-* (Lupit Pole and Sway products not included) For shoes from our own showroom stock**

Free shipping for shipments to EU-2 countries (Austria, Italy, Sweden, Denmark, Portugal, Poland, Czech Republic, Hungary and Slovakia) for: Orders > €150,-* for shoes from our own showroom stock** (Lupit Pole and Sway products not included)

 *incl. VAT | excl. shipping costs
**it may differ per country for which courier I offer free shipping

Shipping is not free: If your order doesn't include shoes from stock or only includes accessories I have in stock and the order amount is below €130,-* (or €150,-* for EU-2) If you select another carrier* than the one offered for free shipping For countries not mentioned in EU-1 or EU-2 Lupit Pole and Sway products that are out of stock are not included in these shipping costs. Please refer to the shipping costs for Lupit Pole products and the shipping costs for SWAY products that are not in my own stock

Shipping rates EU-1:

For the shipping rates of all countries, see this page

The Netherlands:

DPD: *Pick-Up Point: € 5,95 Home delivery: € 5,95

PostNL: *Pick-Up Point: € 5,95 Home delivery: € 8,95

DHL: *Pick-Up Point: € 9,95 Home delivery: € 10,95

DPD: *Pick-Up Point: € 8,95 Home delivery: € 10,95

PostNL Home delivery: *Pick-Up Point: € 11,95 Home delivery: € 12,95

DHL *Pick-Up Point or Home delivery: *Pick-Up Point: € 14,95 Home delivery: € 16,95

DPD: *Pick-Up Point: € 7,95 Home delivery: € 9,95

PostNL *Pick-Up Point or Home delivery: € 8,95

DHL *Pick-Up Point or Home delivery: € 12,95

*Pick-Up Points:

You can select your desired parcel point after a successful order and payment on the thank-you-page you return to after completing your order. Check out this how-to-page for more information

If no specific Pick-Up Point has been selected, the system will select a parcel point near the specified address.

The prices stated above are for standard shipments up to a certain weight. If your order exceeds the maximum weight, other shipping costs may be charged.

All prices stated include VAT, unless stated otherwise.
(VAT rates may differ per country, hence the calculated shipping costs may also differ from the prices indicated above.)

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Failed Delivery Policy:

If your order is returned, I will charge you for the additional costs incurred. Additional costs are charged by parcel services when a shipment: is refused upon delivery and returned is not collected at a Pick-Up Point on time and is returned has an incorrect/incomplete delivery address and is returned costs can also be charged if you have the parcel service adjust the address details/create a new shipping label if your order is already on its way or the delivery was unsuccessful for a similar reason you could've prevented, and is returned If you still wish to receive your order, I will ask you to pay for the new shipment + the additional return costs charged by the parcel service. I will only ship your order after payment. If you no longer wish to receive the items, I will have to deduct these costs from your refund.

• Kinky-shoes cannot be held liable for the consequences and additional costs of incorrectly provided address, contact or payment details, when a package is refused upon delivery, is not collected on time at a pick-up point or the delivery is unsuccessful for a similar reason.
• If your order has to be shipped twice because the address is incorrect, I will ask you to pay for the additional shipping costs + any additional costs charged by the parcel service before I resend your order to you.
• If you no longer wish to receive the order, these costs will be charged by deducting them from the refund. These costs are separate from any other costs that may be charged and are therefore in addition to those costs; more information about this can be found in the refund and return policy
• Kinky-shoes can also not be held liable for delays due to unforeseen circumstances or force majeure.
  Delivery times cannot be guaranteed. The stated delivery times are indicative and based on the standard ordering and shipping process.
  In exceptional circumstances (such as customs inspections, logistical disruptions, or force majeure), delivery may take longer.
  

 

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The payment methods offered on my website are handled by Mollie or PayPal.

Bank deposit:

If you have chosen 'Bank Deposit' you will receive a confirmation of your order by e-mail and you are kindly requested to make the payment within 5 days. If the payment is not made within 5 days, your order will be cancelled. You will then receive a cancellation confirmation.

Transfers can be made in the following ways:

Online (manual) transfer to:

Bank account number:	NL59 REVO 1780 1181 13
In the name of:	Chiara van der Lee

Please state your order number in your payment reference/payment description

 

For payments from outside the Netherlands, the following additional bank details are sometimes required:

IBAN:	NL59 REVO 1780 1181 13
BIC:	REVONL22
BIC of the correspondent bank:	CHASDEFX

Your order will only be processed once I have received your payment.

 

After payment you have entered into a purchase agreement. You can undo this agreement by submitting a cancellation request if you have not received a shipping confirmation from me yet; or by submitting a return request within the set cooling-off period of your right of withdrawal in advance of returning (part of) your order.

Please note that you may be charged import costs/duties for returning or cancelling items that were purchased for you to order, as detailed in the Refund Policy.

**The costs charged only cover the minimum costs incurred for sourcing and importing the items from America; no standard cancellation fees or restocking fees that cannot be substantiated or explained will be charged.
The fees are a reasonable compensation for the losses/loss of profit incurred.

More about this can be read in this Dutch article here and here.

• Kinky-shoes cannot be held liable for the consequences and additional costs of incorrectly provided addresses, contact details or payment details.
• Kinky-shoes cannot be held liable for unforeseen circumstances or force majeure that causes your order to be delayed
• Kinky-shoes reserves the right to refuse an order without stating reasons

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Pleaser lists both the US sizes (American shoe sizes) and the EU sizes (European shoe sizes) on the shoe boxes. However, experience shows that their converted EU sizes are not always correct. The larger shoe sizes in particular tend to be a bigger size than stated on the shoe box. For this reason I use my own converted EU size chart (see the Sizing page) and not the EU sizes stated on the boxes.

I already take into account whether certain items have a smaller or larger fit. If you have already done so too with your order, please let me know (at the message-section in your shopping cart or by email) so that I won't import your items two sizes larger or smaller.

I kindly ask you not to order the same item in different sizes and then return the size(s) that do not fit. Please contact me so that I can help you determine the right size. If the shoes do not fit after all, you can always exchange them for a different size (if available)! It is particularly a waste of time and money to order an item in multiple sizes if you already know in advance that some of those items will be returned. The costs for the return shipment are for your own account, and if items have been imported especially for you upon order, the import costs and duties will also be charged. See section 6.2 Right of Withdrawal

 

If you would like to order a specific US-size because you know which Pleaser US size you need, you can! I will always buy the US-size as indicated in the size-option. For example: size-options are as shown in the picture below:

You can see in the image above that I have adjusted the sizing from US size 12 and up.
For example, size US-12 is converted to a European size 42/43; size US-13 converted to European size 44; size US-14 converted to European size 45 and so on. The shoe box indicates US-13 is EU-size 43, but this conversion is incorrect!

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I do my utmost to satisfy you, but if the ordered item is not to your satisfaction you can exercise your right of withdrawal.

The terms and conditions on refunds can be found in the Refund Policy

I kindly ask you not to order the same item in different sizes and then return the size(s) that do not fit. Please contact me so that I can help you determine the right size. If the shoes do not fit after all, you can always exchange them for a different size (if available)! It is particularly a waste of time and money to order an item in multiple sizes if you already know in advance that some of those items will be returned. The costs for the return shipment are for your own account, and if items have been imported especially for you upon order, the import costs and duties will also be charged. See the section below In order to keep the number of returns as low as possible, I would also like to kindly ask you to think carefully about your order; if you have any doubts or questions about something, please contact me! I love to help. Keeping the amount of returns low is especially important because it is not environmentally friendly, because it is expensive and because my showroom does not have infinite storage capacity.

 

Please refer to the general information about your Rights of Withdrawal and cooling-off period, and more information about the reasonable compensation for the losses suffered/lost profits can be read in this Dutch article, here and here.

Please note: For returning (not exchanging) items that I imported from the supplier for you upon your order, I will deduct €25,- import/postage/duty costs from your refund amount per item*. These are the minimum costs incurred for importing and are subject to a reasonable compensation for the losses incurred, The actual costs incurred are often even higher I will convert €15,- from that €25,- into a shop credit. Once your return has been received in good order, you will receive a return confirmation and your shop credit will be added to your account Your shop credit can be redeemed in the webshop for a next order Your shop credit cannot be exchanged for (cash) money Your credit is valid for 12 months from the date of issue If your return does not meet the return conditions and in addition to import/postage/import duty costs, a depreciation will also be applied, your right to this shop credit will lapse and all costs will be deducted from the amount to be refunded * When returning multiple items that have been imported, I will always calculate the costs incurred per individual situation; the amount that will be deducted and the amount that will be converted into shop credit depends on the actual costs incurred and are subject to a reasonable compensation for the losses incurred. More information about a reasonable compensation for the losses incurred can be found in this Dutch Law and can be read in this Dutch article here and here. This applies to: 1) cancellation of the order before it is delivered to you, but has already been imported by me 2) returning (part of) the order you have already received.

Do you have a defect in your shoes? That’s of course very unfortunate. In that case, please always contact me first via email, before taking any action yourself!

In order to properly assess a defect and, if applicable, submit it to the supplier for review, I need clear photos of the defect and the overall condition of the items. I will inform you by email which photos are required and ask you to provide them.
Please make sure the photos are well-lit and clearly show all details, otherwise I will not be able to process your request.

If your defect is taken into consideration, I will provide you with further instructions or information about the next steps, depending on the situation.

I apply the legal warranty period: a product must last as long as you can reasonably expect. The warranty period starts from the day you receive your order Defects that are not caused by wear and tear or improper use will be repaired or replaced If repair is not possible and a replacement item is not (or no longer) available, you are entitled to a refund of the purchase amount Repairs or modifications carried out by third parties may affect your right to make a claim. ⚠️ Important: no repairs without prior consultation Have you had a product repaired or modified by a third party (such as a cobbler) on your own initiative, without prior consultation with me? In that case, the following applies: I can no longer objectively assess the product The product can no longer be submitted to the supplier for evaluation This may (partially) affect any warranty claim In that case, I am unfortunately no longer able to offer a standard warranty procedure.

Please note: Footwear is primarily designed for walking. Damage to the toe, platform sole, and heel caused by (exotic) pole dance, floorwork, and other forms of dance is not covered under warranty. This type of damage is typically the result of improper or intensive use. Material fatigue is not covered under warranty! To help you use and care for your Pleaser heels as properly as possible (and to show you what you should not do), here is an example from Sandra Flow, who damaged her shoes through her own actions (improper and careless use), along with her tips on how to prevent this: Sandra Flow; "How I RUINED my brand-new PLEASER HIGH HEELS within seconds!"

 

 

Agreements between kinky-shoes and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.

For information on costs for damaged returns, please refer to this Dutch article from webwinkelkeur on returning damaged products 
Refer to the general information on the right of withdrawal and cooling-off period for more information on your rights regarding returns. More information about the reasonable compensation for the losses incurred can be read in this Dutch article here and here.

© 2026 Kinky-shoes | typing errors and price changes reserved | All prices stated include VAT, unless otherwise stated (VAT rates may differ per country, so the calculated shipping costs may also differ from the amounts stated in our tables)

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When ordering Lupit Pole products, the following Terms and Conditions apply:

All orders accepted by LUPIT POLE D.O.O. are subject to the following General Terms and Conditions (GTC). These Terms and Conditions apply to all contracts for the sale of goods by LUPIT POLE D.O.O.. (the Company), Kinky-shoes (the Seller) to the buyer (the Customer) and constitute the only contractual terms and conditions between the Company and the Customer, to the exclusion of all others, except such terms and conditions as may be agreed in writing by a director of the Company.

1. Orders accepted by the Company are subject to the terms and conditions set forth below. Orders accepted by the Company are subject to stock availability. Acceptance of an order, and thus the existence of a purchase contract, shall not occur until the Company makes a delivery to the Customer.

1.2 The Company may refuse or cancel the delivery of an order or the balance of an order at any time without notice.

1.3 To expedite and facilitate invoicing, compilation, and shipping, and to avoid incorrect deliveries, full reference numbers should be used as indicated in the price list.

1.4 The customer enters into a legally binding contract by ordering products and/or services via the Internet.

2. USE OF LUPIT POLE PRODUCTS

2.1 The user acknowledges and agrees that the use of products manufactured and/or sold by Lupit Pole and Kinky-shoes, including but not limited to dance poles, accessories, aerial, and related equipment (collectively, "Products"), is at their own risk.

2.2 Lupit Pole and Kinky-shoes do not accept any liability for personal injury, property damage, or other loss arising from the use of the Products. It is the responsibility of the user to ensure that they are physically fit to use the Products and to seek professional guidance if necessary.

2.3 Users should also ensure that the Products are installed, maintained, and used under Lupit Pole's instructions and recommendations. 

Lupit Pole and Kinky-shoes make no warranties, express or implied, regarding the safety, reliability, durability, and performance of the Products.

2.4 No advice or information obtained by the user , whether oral or written, from Lupit Pole or Kinky-shoes shall create any warranty not expressly stated in this disclaimer. This disclaimer does not affect the statutory rights of the consumer that cannot be waived or limited by contract.

2.5 GOODS OUT OF STOCK

Items that are out of stock will be added to order inventory and, at the Company's discretion, will be shipped when new inventory arrives.

If you do not want to receive the item(s) when new inventory arrives, please notify us in time by email:
lupitpole@kinky-shoes.nl

3. DELIVERY, RISK AND INSURANCE

3.1 Lupit Pole and Kinky-shoes accept no responsibility for non-delivery or late delivery. All delivery dates quoted are indicative and subject to change without notice. Time is not of the essence for delivery. A delivery date shall not form part of the contract unless agreed in writing by a Lupit Pole CEO. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage or expense resulting from delays in delivery or failure to deliver.

3.2 The usual delivery methods are mail and carrier. All deliveries are subject to packaging and transportation charges as indicated in the price list or quotation. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery charges are excluded from discounts displayed or offered.

3.3 Packing, transport and insurance (if required or requested) will be charged at cost. The goods shall pass to the risk of the Customer as soon as they leave the Company's premises. If requested, the Company will provide insurance for the delivery, which will be charged at cost price.

4. CLAIMS

4.1 It is the customer's responsibility to check the consignments of goods on arrival for correct quality, description, shortages and any damage in transit. Complaints MUST must be made in writing to Kinky-shoes within 3 days of receipt of the goods or within 14 days of the invoice date if the goods have been lost in transit.

4.2 Complaints regarding allegedly defective goods, shortages or non-deliveries are not grounds for withholding payment of invoices and do not give the Customer the right to offset/set off against payments to Kinky-shoes or Lupit Pole.

4.3 Kinky-shoes and Lupit Pole will not accept packaging and transportation charges for returns by the Customer unless agreed to by a Lupit Pole CEO.

4.4 Refunds will be issued upon receipt of the goods once the warranty claim has been acknowledged. Keep proof of return, registered mail or similar, as a refund or exchange cannot be made until the merchandise is received.

5. CLAIMS AND RETURN

Damage may occur during shipping and transportation.
5.1 Upon receipt of the package and before signing for receipt, please inspect the outside of the package for any damage. If any damage was found, please note it on the delivery bill before signing for receipt and inform us about it by email provided with pictures of the damage:
lupitpole@kinky-shoes.nl

5.2 If the contents are damaged after you open the package and there is no damage on the outside of the package, please contact us and provide pictures of the damage:
lupitpole@kinky-shoes.nl

5.3 Any claim against Lupit Pole or Kinky-shoes arising out of the condition or quality of the Products at arrival must be notified to Kinky-shoes in writing within ten (10) days of delivery of the goods and merchandise; failure to make such a claim within the ten (10) day period shall be deemed a waiver of the claim.

We would also like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different delivery methods that may be caused by the carrier.

5.4 The Customer must track the order and verify if the order was delivered to their address or a pick-up point. If the order was delivered to a Pick-Up Point, please contact the local courier for further instructions on how to pick-up your order. It is not our responsibility to track the order or contact the local couriers.

5.5 If the order is not picked up in time or declined at delivery, the Customer is responsible for the shipping and handling charges both ways
(shipment and handling from the warehouse to the customer, and shipment and handling for the return shipment)

5.6 The Customer has the right to request for a return within 14 calendar days from the date the order was delivered. To be eligible for a return, the item must be unused and in the same condition in which it was received. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase.

If the return is approved by us, the Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

6. WARRANTY

6.1 All products are covered by a 12-month parts and labor warranty.

6.2 Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product.

6.3 This warranty becomes VALID ONLY if the product is assembled/installed by the instructions for the product. Instructions are available at www.lupitpole.com

6.4 This warranty does not apply to Products that are damaged or defective:
(a) due to accident, abuse, mishandling or lack of care;
(b) due to the use of parts not manufactured or sold by Lupit Pole;
(c) due to modifications to the product

6.5 In the event of a product defect, Kinky-shoes must be notified in writing of the defect by email provided with pictures of the defect:
lupitpole@kinky-shoes.nl

6.6 Goods covered by the warranty can be returned only with the consent of Lupit Pole.

6.7 If Lupit Pole's inspection of the goods reveals that the defects are due to faulty materials or workmanship, Lupit Pole will repair or replace the goods free of charge at its discretion.

6.8 Lupit Pole and Kinky-shoes are liable only to the extent and under the circumstances described above. In particular, Lupit Pole and Kinky-shoes can't be held liable for any financial loss, injury, or damage suffered by the Customer or any other person due to any defect in the Goods unless Lupit Pole or Kinky-shoes has negligently caused or contributed to such defect.

6.9 Therefore, Lupit Pole and Kinky-shoes cannot be held responsible for the negligence of others. If the Customer sells Lupit Pole's goods, the Customer is not authorized to make any representations or warranties concerning Lupit Pole's products.

6.10 The warranty does not apply to and is void for products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default.

7. DELIVERY, RISK AND INSURANCE

7.1 Delivery/shipping quotes are based on the best information available at the time of the section. Lupit Pole and Kinky-shoes can't be held liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage, or expense resulting from delays in delivery or non-delivery.

7.2 All deliveries are subject to the packaging and transport costs indicated. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of the Customer as soon as they leave the Lupit Pole's premises. Upon request, Lupit Pole will provide insurance for delivery, which will be charged at cost.

7.3 The Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

7.4 If the Customer receives a refund, the cost of return shipping will be deducted from the refund.

7.5 The Customer must track the order and verify if the order was delivered to their address or a Pick-Up Point. If the order was delivered to a Pick-Up Point, please contact the local courier to whom the order was sent to for further instructions. It is not our responsibility to track the order or contact the local courier.

7.6 If the order is not picked up in time or declined at delivery, the Customer is responsible for shipping and handling charges both ways.

For further questions, please consult the information on the website of Lupit Pole

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I will handle your personal information discreetly. Personal information is sent via a secure server and will never be shared, passed on, sold or made available to third parties. I only use your information within my own organisation.

© 2026 Kinky-shoes | typing errors and price changes reserved | All prices stated include VAT, unless otherwise stated (VAT rates may differ per country, so the calculated shipping costs may also differ from the amounts stated in our tables)

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