Lupit Pole Terms and Conditions

1. TERMS & CONDITIONS FOR LUPIT POLE PRODUCTS:

When ordering Lupit Pole products, the following Terms and Conditions apply:

All orders accepted by LUPIT POLE D.O.O. are subject to the following General Terms and Conditions (GTC). These Terms and Conditions apply to all contracts for the sale of goods by LUPIT POLE D.O.O.. (the Company), Kinky-shoes (the Seller) to the buyer (the Customer) and constitute the only contractual terms and conditions between the Company and the Customer, to the exclusion of all others, except such terms and conditions as may be agreed in writing by a director of the Company.

1. Orders accepted by the Company are subject to the terms and conditions set forth below. Orders accepted by the Company are subject to stock availability. Acceptance of an order, and thus the existence of a purchase contract, shall not occur until the Company makes a delivery to the Customer.

1.2 The Company may refuse or cancel the delivery of an order or the balance of an order at any time without notice.

1.3 To expedite and facilitate invoicing, compilation, and shipping, and to avoid incorrect deliveries, full reference numbers should be used as indicated in the price list.

1.4 The customer enters into a legally binding contract by ordering products and/or services via the Internet.

2. USE OF LUPIT POLE PRODUCTS

2.1 The user acknowledges and agrees that the use of products manufactured and/or sold by Lupit Pole and Kinky-shoes, including but not limited to dance poles, accessories, aerial, and related equipment (collectively, "Products"), is at their own risk.

2.2 Lupit Pole and Kinky-shoes do not accept any liability for personal injury, property damage, or other loss arising from the use of the Products. It is the responsibility of the user to ensure that they are physically fit to use the Products and to seek professional guidance if necessary.

2.3 Users should also ensure that the Products are installed, maintained, and used under Lupit Pole's instructions and recommendations. 

Lupit Pole and Kinky-shoes make no warranties, express or implied, regarding the safety, reliability, durability, and performance of the Products.

2.4 No advice or information obtained by the user, whether oral or written, from Lupit Pole or Kinky-shoes shall create any warranty not expressly stated in this disclaimer. This disclaimer does not affect the statutory rights of the consumer that cannot be waived or limited by contract.

2.5 GOODS OUT OF STOCK

Items that are out of stock will be added to order inventory and, at the Company's discretion, will be shipped when new inventory arrives.

If you do not want to receive the item(s) when new inventory arrives, please notify us in time by email:
lupitpole@kinky-shoes.nl

3. DELIVERY, RISK AND INSURANCE

3.1 Lupit Pole and Kinky-shoes accept no responsibility for non-delivery or late delivery. All delivery dates quoted are indicative and subject to change without notice. Time is not of the essence for delivery. A delivery date shall not form part of the contract unless agreed in writing by a Lupit Pole CEO. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage or expense resulting from delays in delivery or failure to deliver.

3.2 The usual delivery methods are mail and carrier. All deliveries are subject to packaging and transportation charges as indicated in the price list or quotation. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery charges are excluded from discounts displayed or offered.

3.3 Packing, transport and insurance (if required or requested) will be charged at cost. The goods shall pass to the risk of the Customer as soon as they leave the Company's premises. If requested, the Company will provide insurance for the delivery, which will be charged at cost price.

4. CLAIMS

4.1 It is the customer's responsibility to check the consignments of goods on arrival for correct quality, description, shortages and any damage in transit. Complaints MUST must be made in writing to Kinky-shoes within 3 days of receipt of the goods or within 14 days of the invoice date if the goods have been lost in transit.

4.2 Complaints regarding allegedly defective goods, shortages or non-deliveries are not grounds for withholding payment of invoices and do not give the Customer the right to offset/set off against payments to Kinky-shoes or Lupit Pole.

4.3 Kinky-shoes and Lupit Pole will not accept packaging and transportation charges for returns by the Customer unless agreed to by a Lupit Pole CEO.

4.4 Refunds will be issued upon receipt of the goods once the warranty claim has been acknowledged. Keep proof of return, registered mail or similar, as a refund or exchange cannot be made until the merchandise is received.

5. CLAIMS AND RETURN

Damage may occur during shipping and transportation.
5.1 Upon receipt of the package and before signing for receipt, please inspect the outside of the package for any damage. If any damage was found, please note it on the delivery bill before signing for receipt and inform us about it by email provided with pictures of the damage:
lupitpole@kinky-shoes.nl

5.2 If the contents are damaged after you open the package and there is no damage on the outside of the package, please contact us and provide pictures of the damage:
lupitpole@kinky-shoes.nl

5.3 Any claim against Lupit Pole or Kinky-shoes arising out of the condition or quality of the Products at arrival must be notified to Kinky-shoes in writing within ten (10) days of delivery of the goods and merchandise; failure to make such a claim within the ten (10) day period shall be deemed a waiver of the claim.

We would also like to remind you that when our goods leave our warehouse, we are not responsible for any delays or different delivery methods that may be caused by the carrier.

5.4 The Customer must track the order and verify if the order was delivered to their address or a pick-up point. If the order was delivered to a pick-up point, please contact the local courier for further instructions on how to pick-up your order. It is not our responsibility to track the order or contact the local couriers.

5.5 If the order is not picked up in time or declined at delivery, the Customer is responsible for the shipping and handling charges both ways
(shipment and handling from the warehouse to the customer, and shipment and handling for the return shipment)

5.6 The Customer has the right to request for a return within 14 calendar days from the date the order was delivered. To be eligible for a return, the item must be unused and in the same condition in which it was received. The item must be in its original packaging. The item must be accompanied by a receipt or proof of purchase.

If the return is approved by us, the Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

6. WARRANTY

6.1 All products are covered by a 12-month parts and labor warranty.

6.2 Warranty excludes normal wear and tear of parts. Proof of purchase date is your sales receipt showing the date of purchase of the product.

6.3 This warranty becomes VALID ONLY if the product is assembled/installed by the instructions for the product. Instructions are available at www.lupitpole.com

6.4 This warranty does not apply to Products that are damaged or defective:
(a) due to accident, abuse, mishandling or lack of care;
(b) due to the use of parts not manufactured or sold by Lupit Pole;
(c) due to modifications to the product

6.5 In the event of a product defect, Kinky-shoes must be notified in writing of the defect by email provided with pictures of the defect:
lupitpole@kinky-shoes.nl

6.6 Goods covered by the warranty can be returned only with the consent of Lupit Pole.

6.7 If Lupit Pole's inspection of the goods reveals that the defects are due to faulty materials or workmanship, Lupit Pole will repair or replace the goods free of charge at its discretion.

6.8 Lupit Pole and Kinky-shoes are liable only to the extent and under the circumstances described above. In particular, Lupit Pole and Kinky-shoes can't be held liable for any financial loss, injury, or damage suffered by the Customer or any other person due to any defect in the Goods unless Lupit Pole or Kinky-shoes has negligently caused or contributed to such defect.

6.9 Therefore, Lupit Pole and Kinky-shoes cannot be held responsible for the negligence of others. If the Customer sells Lupit Pole's goods, the Customer is not authorized to make any representations or warranties concerning Lupit Pole's products.

6.10 The warranty does not apply to and is void for products that have been misused, altered or tampered with, or products that have been damaged by the user's negligence or willful default.

7. DELIVERY, RISK AND INSURANCE

7.1 Delivery/shipping quotes are based on the best information available at the time of the section. Lupit Pole and Kinky-shoes can't be held liable for delays in delivery due to causes beyond our control or the control of our suppliers or subcontractors that make delivery impossible or commercially unreasonable. Lupit Pole and Kinky-shoes can't be held liable for any loss, damage, or expense resulting from delays in delivery or non-delivery.

7.2 All deliveries are subject to the packaging and transport costs indicated. Lupit Pole and Kinky-shoes reserve the right to change these charges at any time without notice. All delivery costs are excluded from the discounts indicated or offered. The goods pass to the risk of the Customer as soon as they leave the Lupit Pole's premises. Upon request, Lupit Pole will provide insurance for delivery, which will be charged at cost.

7.3 The Customer shall bear the cost of returning the goods. Shipping costs are non-refundable.

7.4 If the Customer receives a refund, the cost of return shipping will be deducted from the refund.

7.5 The Customer must track the order and verify if the order was delivered to their address or a pick-up point. If the order was delivered to a pick-up point, please contact the local courier to whom the order was sent to for further instructions. It is not our responsibility to track the order or contact the local courier.

7.6 If the order is not picked up in time or declined at delivery, the Customer is responsible for shipping and handling charges both ways.

For further questions, please consult the information on the website of Lupit Pole

General information

I import most items especially for you upon your order from the supplier. The average delivery time is 1 to 1½ weeks (within the Netherlands) but this can also be longer. This is an average delivery time, therefore it's not a promise or guarantee! Please keep that in mind!

Please note:

  • For returning (not exchanging) items that I imported from the supplier for you upon your order, I will deduct €25,- import/postage/duty costs from your refund amount per item*.
  • I will convert €15,- from that €25,- into a shop credit.
    • Once your return has been received in good order, you will receive a return confirmation and your shop credit will be added to your account
    • Your shop credit can be redeemed in the webshop for a next order
    • Your shop credit cannot be exchanged for (cash) money
    • Your credit is valid for 12 months from the date of issue
    • If your return does not meet the return conditions and in addition to import/postage/import duty costs, a depreciation will also be applied, your right to this shop credit will lapse and all costs will be deducted from the amount to be refunded

* When returning multiple items that have been imported, I will always calculate the costs incurred per individual situation; the amount that will be deducted and the amount that will be converted into shop credit depends on the actual costs incurred and are subject to a reasonable compensation for the losses incurred.

More information about a reasonable compensation for the losses incurred can be found in this Dutch Law and can be read in this Dutch article here and here.

This applies to:
1) cancellation of the order before it is delivered to you, but has already been imported by me
2) returning (part of) the order you have already received.

 

I would prefer not to have to charge these costs, but in order to cover the costs (losses) I have incurred due to the increasing number of returns, this has unfortunately proven necessary. To limit the number of returns (please think about the environment too) I would like to ask you to think just a little longer about your purchase, to make a well-considered decision and, if you are unsure, to ask me for advice or help! 

For a single exchange for a different size, these costs will not be charged. You can read more about this in the Terms and Conditions and Refund Policy.

Contact

Email:

info@party-shoes.nl

Visiting address:
On appointment Only (Monday - Friday)!

Kinky- & Party-shoes

Thomas J. Witteroosstraat 18

6827 AZ ARNHEM (NL)

 

KvK 743 520 16 |  BTW-id NL 002 366 589 B32

Come in, we're open!

Sizing and Dimensions

Converted sizing for Pleaser shoes:

Pleaser shoes come from the USA and have American sizing (1 inch = 2.54 cm). Pleaser lists both US sizes (American shoe sizes) and EU sizes (European shoe sizes) on the shoe boxes.

However, experience has shown that the listed, converted EU sizes are not always correct. In particular, the larger shoe sizes are often larger than stated on the shoe box. For this reason, I use my own converted EU size chart (see the Sizing page) and not the EU sizes stated on the boxes.

From US-size 12, the sizing for most shoes is slightly adjusted:

US-12 -> EU size 42/43;
US-13 -> EU size 44;
US-14 -> EU size 45 and so on.

 Important:

Order the size you normally wear, I already take into account whether certain shoes have a smaller or larger fit. If you have already done that too, please let me know (at the comments section in your shopping cart or by e-mail stating your order number) so that your order won't be imported two sizes too big or too small.

What if I want to order a specific US size?

If you would like to order a specific US size because you know which Pleaser US size you have, this is of course possible. I always buy the US size that is indicated. For example, as shown in the image below, I buy US-16 if you buy size 47/48:

You can see in the image above that the sizing has been adjusted slightly from US size 12 and up. For example, US-12 is a European size 42/43; US-13 is a European size 44; US-14 is a European size 45 and so on. On the shoe box, US-13 size 43 is indicated, but this conversion is not correct. So don't panic if you see another EU-size on the shoebox! ;)

How do I calculate the right size for me?

See how to calculate your size using a conversion table on the information page: "How do I know what size I have, and which one to order?"

If you are between 2 sizes, I usually advise rounding up the size for a closed style such as a pump or boot with a closed toe. For an open shoe style such as a sandals, where the toes and/or heel are 'open', I advise rounding down the size.

 

 

Of course you can always ask me for advice about which size you need:
info@kinky-shoes.nl

I would kindly like to ask you not to order the same item in different sizes and then return the sizes that do not fit.

Please contact me so that I can help you determine the correct size. If the shoes do not fit after all, you can always exchange them for a different size!

It is a waste of time and money to order an item in multiple sizes if you know in advance that some of those items will be returned. The costs for the return shipment are for your own account and if items have been imported especially for you upon your order, the import/postage/customs costs will also be charged on to you. Please refer to section 6.2: Right of withdrawal in the Terms of Service

Boot Circumference and Shaft Height:

You can find all the specifications of the shoes in the specification table below the product; such as the shaft length, shaft circumference, calf circumference and the length of the inner sole of the shoes.

The (boot) specifications are size-related! So make sure you have selected the desired size to read the correct specifications.

Have you already taken into account how the size fits and ordered a different size than you normally wear?

Please let me know if you have already made a conversion yourself so that the ordered item is not imported two sizes too big or too small. This can be done in the comments section in your shopping cart:

Of course you are always welcome to ask me for advice about which size you need:
info@kinky-shoes.nl