What are Pre-orders and Backorders?



We buy on order from our American supplier. For that reason, the delivery time is usually one to 1½ weeks.

But there are also exceptions to this delivery time.


Pre-orders and Back-orders:

Sometimes styles or sizes are temporarily unavailable because they are sold out at Pleaser, or new styles have been announced by Pleaser and will be available soon. If Pleaser indicates that they will be in stock within a month, you can already place an order. We call this:

 

Pre-orders & Backorders. 

Backorders:

If a certain size can be ordered as a backorder, the "add to cart" button will be replaced by a black "Backorder" button.
The button looks like this:

backorder knop

In the description on the product page you can find which sizes the backorder applies to and when that size will (most likely*) be available again. But keep in mind that this can always shift a bit*.

If a certain size does not show a backorder button but a regular (clickable) "Add to cart" button that means the size is available already!

Placing a backorder is almost the same as placing a 'normal' order. You can add a product to your shopping cart by clicking on the "Backorder" button and proceed to checkout.

Keep in mind: that the delivery time will most likely be longer than 1 - 1½ weeks; depending on when the item(s) is/are available again


Pre-orders

For pre-orders it works about the same as for backorders: the expected delivery date is stated in the product information.

A pre order product page will look something like this:

pre order page

Placing a Pre-Order is also almost the same as placing a 'normal' order. You can add a product to your shopping cart by clicking on the "Add to cart" button and proceed to checkout.

Keep in mind: that the delivery time will most likely be longer than 1 - 1½ weeks; depending on when the item(s) is/are available again

 

Please note:

the delivery time, in both cases, is therefore longer than 1 to 1½ weeks.
The delivery time depends on when the styles or sizes are available at Pleaser and on the shipment from the USA to the Netherlands.
The delivery time will be approximately one - one and a half weeks starting from the date that they are available again. Keep that in mind!

We will of course keep you informed in case of any delay (or earlier delivery date).

If you would like to know before placing your order whether an item is in stock or what the delivery time is, please contact us: info@kinky-shoes.nl



* it can sometimes happen that a model turns out not to be available when we purchase it for you; we are ultimately also dependent on our supplier and whether the current stock indication is correct. In this case we will always look for a suitable solution in consultation with you; we can possibly help you choose a different model or colour, take a look in our own stock if we have something similar, or find out when the desired model will be available again and put you on a 'Backorder' list; you will then receive the ordered item as soon as it is available again.
Of course you always get the choice to cancel your order, in which case you will receive the amount paid back in the same way as you paid **.

 

See our Return and Refund Policy for more information

General information

We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.

Please note:

  • For returning (not exchanging) items that we imported for you from the USA, we will deduct €25,- import/postage/duty costs from your refund amount per item*.
    • These are the costs incurred by purchasing the items you ordered
  • We convert €15,- from that €25,- into shop credit. You will receive your shop credit by email and it can be redeemed on our website with your next order
    • your credit is valid for 12 months from the date of issue
    • your credit cannot be exchanged for (cash) money
    • If your return does not meet our return & refund conditions and we therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

* When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred.

This applies to:
1) cancellation of the order before it is delivered to you, but has already been purchased by us
2) returning (part of) the order you have already received.

This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves.

 

Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)

We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.

Contact

Email:

info@party-shoes.nl

Visiting address:
On appointment Only (Monday - Friday)!

Kinky- & Party-shoes

Thomas J. Witteroosstraat 18

6827 AZ ARNHEM (NL)

 

KvK 743 520 16 |  BTW-id NL 002 366 589 B32

Come in, we're open!

Sizing and Dimensions

See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:Maattabel knop pagina

On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

Maattabel productpagina

Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

The Boot calf/shaft size data sheet