Order Journey: for items not (all) in stock in our showroom

What can you expect from your Kinky-shoes order for items that are not (or not all) in stock with us:

 

Important; take the following into account:

Unless the stock indication states that the item is in stock in our showroom and your order doesn't contain other items that are not in stock.

    See the journey for in stock items at: Order Journey: in stock

    Kinky-shoes Order Journey

    kinky-shoes order journey

    The journey of your order:

    If the ordered items are not in stock with us or some of the ordered items are not in stock with us, we will purchase them from our supplier in America. In most cases, the journey of your order goes as follows:

    You placed your order before Monday 1:00 PM (13:00)

    We place the order:

    We usually place our order with the supplier on:
    Monday around 1:00 PM (13:00)

    Shipping from the supplier*:

    In most cases, the ordered items will be received by us on Wednesdays. We will do our best to ship the order to you the same day.

    Expected delivery time*:

     

    For shipments within the Netherlands and Belgium:
    Once we ship your order to you, it will usually be delivered to you within 1 to 3 days.
    For other countries, the delivery time varies between 3 and 10 days.

    You placed your order after Monday 1:00 PM (13:00)

    We place the order:

    If we have already placed our order with the supplier, your order will be included in the next order we place with the supplier.

    In most cases this will be the following Monday.

    Shipping from the supplier*:

    The ordered items will probably arrive to us on Wednesday afternoon the following week.
    We will do our best to ship the order to you the same day.
    Expected delivery time*: For shipments within the Netherlands and Belgium:
    Once we ship your order to you, it will usually be delivered to you within 1 to 3 days.
    For other countries, the delivery time varies between 3 and 10 days.

    *The following applies to all orders:
    The delivery time depends on the supplier, the carriers and customs. Unfortunately, we have no influence on them! We can never guarantee that your ordered items will be delivered within a few days!

    If you need items quickly:
    Contact us to find out what is possible: info@kinky-shoes.nl

    If you have placed a Pre-Order, you must take into account the indicated expected delivery date + 1 to 1½ weeks before we receive it and send it to you.
     

    Shipping confirmation

    If you have not received a shipping confirmation after one week, there is no reason to panic.
    As mentioned above, we do not place an order with our supplier every day: If you place your order just after we have placed our order with the supplier, it may take longer before the ordered items reach us. We always do our best to keep you informed about your order and will provide regular updates when we know more about when the items are likely to arrive with us.
    Important:
    When we send a shipping confirmation, we already dropped of your order at a parcel point ; From that moment on, we no longer have any influence on your package. It is possible that the packages have not yet been scanned by the carrier and that the status page of the track & trace code you received from us has not yet been updated. An update will usually be available within a few hours.

    Shipment:

    As soon as your ordered items arrive at our showroom we will prepare it to send to you as quickly as possible. As soon as we have taken your order to the carrier, you will receive an email with your track & trace code to follow the shipment.

    We ship on business days (Mon - Fri):

    If you placed your order
    before 4:00 PM (16:00):

    If you placed your order
    after 4:00 PM (16:00):
    Usually shipped the same day If still possible: shipped the same day* 
    otherwise the next business day (Mon-Fri)

    *We still do our best (even a little extra) to ship your order as quickly as possible; but if it's not possible to drop off your order before the last batch, we will send it the next business day (Mon-Fri)

    Ultimately, we also depend on what time our order arrives. Very occasionally the order arrives at the end of the afternoon and we are unable to get everything packed and delivered. If this is the case, we will inform you by email.

    If you would like to know specifically what phase your order is in, you can email us:
    info@kinky-shoes.nl

    Important: if we have already purchased your ordered items from our supplier, we can no longer cancel or return them; In our General Information tabs, which can be found at the bottom of most pages, and in our terms and conditions, you can read how we handle a possible cancellation or return when we have purchased items for you.

    General information

    We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.

    Please note:

    • For returning (not exchanging) items that we imported for you from the USA, we will deduct €25,- import/postage/duty costs from your refund amount per item*.
      • These are the costs incurred by purchasing the items you ordered
    • We convert €15,- from that €25,- into shop credit. You will receive your shop credit by email and it can be redeemed on our website with your next order
      • your credit is valid for 12 months from the date of issue
      • your credit cannot be exchanged for (cash) money
      • If your return does not meet our return & refund conditions and we therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

    * When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred.

    This applies to:
    1) cancellation of the order before it is delivered to you, but has already been purchased by us
    2) returning (part of) the order you have already received.

    This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves.

     

    Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)

    We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.

    Contact

    Email:

    info@party-shoes.nl

    Visiting address:
    On appointment Only (Monday - Friday)!

    Kinky- & Party-shoes

    Thomas J. Witteroosstraat 18

    6827 AZ ARNHEM (NL)

     

    KvK 743 520 16 |  BTW-id NL 002 366 589 B32

    Come in, we're open!

    Sizing and Dimensions

    See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

    To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

    On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:Maattabel knop pagina

    On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

    Maattabel productpagina

    Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
    These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

    Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

    If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

    If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

    Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

    If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

    The Boot calf/shaft size data sheet