Order Journey: for items not (all) in stock in our showroom
What can you expect from your Kinky-shoes order for items that are not (or not all) in stock with us:
Important; take the following into account:
Unless the stock indication states that the item is in stock in our showroom and your order doesn't contain other items that are not in stock.See the journey for in stock items at: Order Journey: in stock
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Kinky-shoes Order Journey
The journey of your order:
If the ordered items are not in stock with us or some of the ordered items are not in stock with us, we will purchase them from our supplier in America. In most cases, the journey of your order goes as follows:
You placed your order before Monday 1:00 PM (13:00)
We place the order: |
We usually place our order with the supplier on: |
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Shipping from the supplier*: |
In most cases, the ordered items will be received by us on Wednesdays. We will do our best to ship the order to you the same day. |
Expected delivery time*: |
For shipments within the Netherlands and Belgium: |
You placed your order after Monday 1:00 PM (13:00)
We place the order: |
If we have already placed our order with the supplier, your order will be included in the next order we place with the supplier.In most cases this will be the following Monday. |
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Shipping from the supplier*: |
The ordered items will probably arrive to us on Wednesday afternoon the following week. |
Expected delivery time*: | For shipments within the Netherlands and Belgium: Once we ship your order to you, it will usually be delivered to you within 1 to 3 days. For other countries, the delivery time varies between 3 and 10 days. |
*The following applies to all orders:
The delivery time depends on the supplier, the carriers and customs. Unfortunately, we have no influence on them! We can never guarantee that your ordered items will be delivered within a few days!
If you need items quickly:
Contact us to find out what is possible: info@kinky-shoes.nl
If you have placed a Pre-Order, you must take into account the indicated expected delivery date + 1 to 1½ weeks before we receive it and send it to you. |
Shipping confirmationIf you have not received a shipping confirmation after one week, there is no reason to panic.As mentioned above, we do not place an order with our supplier every day: If you place your order just after we have placed our order with the supplier, it may take longer before the ordered items reach us. We always do our best to keep you informed about your order and will provide regular updates when we know more about when the items are likely to arrive with us. |
Important: When we send a shipping confirmation, we already dropped of your order at a parcel point ; From that moment on, we no longer have any influence on your package. It is possible that the packages have not yet been scanned by the carrier and that the status page of the track & trace code you received from us has not yet been updated. An update will usually be available within a few hours. |
Shipment:
As soon as your ordered items arrive at our showroom we will prepare it to send to you as quickly as possible. As soon as we have taken your order to the carrier, you will receive an email with your track & trace code to follow the shipment.
We ship on business days (Mon - Fri):
If you placed your order
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If you placed your order
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Usually shipped the same day | If still possible: shipped the same day* otherwise the next business day (Mon-Fri) |
*We still do our best (even a little extra) to ship your order as quickly as possible; but if it's not possible to drop off your order before the last batch, we will send it the next business day (Mon-Fri) Ultimately, we also depend on what time our order arrives. Very occasionally the order arrives at the end of the afternoon and we are unable to get everything packed and delivered. If this is the case, we will inform you by email.
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If you would like to know specifically what phase your order is in, you can email us:
info@kinky-shoes.nl
Important: if we have already purchased your ordered items from our supplier, we can no longer cancel or return them; In our General Information tabs, which can be found at the bottom of most pages, and in our terms and conditions, you can read how we handle a possible cancellation or return when we have purchased items for you.
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General information
We import ordered items especially for you from our supplier in the USA; therefore the average delivery time is 1 to 1½ weeks (within the Netherlands) but this can be longer due to unforeseen reasons.
Please note:
* When returning multiple items that we have imported, we always look at the costs incurred per individual situation; the amount we deduct and the amount we convert into shop credit depends on the actual costs we have incurred. This applies to: This amount only covers the costs incurred for imported the items you ordered; we do not charge any cancellation fees or restocking fees ourselves. |
Of course we prefer not to do this, but in order to cover the unnecessary costs incurred by us and to discourage the many returns, this has unfortunately proved necessary. (think of the environment and please make sure you order the right items)
We won't charge you these costs for a single exchange in case of a wrong size. You can read more about our return policy in our Terms and Conditions and Refund Policy.
Contact
Email:
info@party-shoes.nl
Visiting address:
On appointment Only (Monday - Friday)!
Kinky- & Party-shoes
Thomas J. Witteroosstraat 18
6827 AZ ARNHEM (NL)
KvK 743 520 16 | BTW-id NL 002 366 589 B32
Sizing and Dimensions
See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"
To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:
On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:
On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:
Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.
Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.
If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.
If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.
Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl
If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:
The Boot calf/shaft size data sheet
Let customers speak for us
from 40 reviewsVoor het eerst hier besteld en onwijs tevreden. Ben goed op de hoogte gehouden over het verloop van de verzending en het kwam enorm leuk ingepakt aan met een cadeautje erbij, echt top dus.
Prachtige schoenen! De rode kleur is precies zoals in de advertentiefoto’s en zitten als gegoten! Ook de mooie discrete verpakking en service van KS was helemaal super! Ik ben heel blij met mijn aankoop
Pakket was mooi ingepakt zodat het bijna voelde of ik een vervroegd kerstcadeau kreeg en kwamen een stuk sneller dan verwacht! Schoenen zijn helemaal top en super blij mee!
Alles is prima verlopen goede communicatie en vlotte kevering.De laarzen zijn TOP ! Héél comfortabel. Thanks.
Ze snijden niet in mijn tenen en zaten eigenlijk meteen als gegoten.
Daarnaast vind ik ze in het echt nog mooier dan op de foto.
Ben er superblij mee!
I purchased the Pleaser Delight 3028 Patent Thigh High boots (6 inch heel) some days ago and they are just as I expected, very high quality and look great. Delivery was also prompt and customer service was excellent! I highly recommend!
Al 1 week na de bestelling werd dit paar mooie boots geleverd terwijl ze uit de USA moesten komen. Zoals gewoonlijk een erg goede service van Chiara van Kinky-Shoes.nl
Zoals (in mijn ervaringen) altijd, opnieuw een goede schoen van Pleaser. Dat was niks nieuws voor mij. Wat wel nieuw is, is de ervaring met Kinky Shoes. En daarvan kan ik alleen maar zeggen dat dat een heel goede ervaring is. Snelle verwerking van de bestelling en goede feedback over de voortgang ervan. Deze winkel staat nu onder mijn favorieten opgeslagen.
Comfy and super cool! Didn’t have to break them in much, fits very comfortable, and look very flattering, the right length to accommodate knee pads also. Fast delivery as well!
KS was voor vragen zeer goed bereikbaar en de bestelling was vlot voltooid! De laars is fantastisch, veel grip op de paal maar glijd op de (laminaat) vloer… waar andere laarzen blijven plakken op de vloer. Precies wat je nodig hebt, super voor flows! Maat valt precies goed.
Mooie soepele laars, met een brede hak. Ideaal voor een sessie buiten in een bos.
Ik ben zeer goed en snel geholpen door de klantenservice om de juiste maat te vinden waarbij er echt werd meegedacht. Bestelking, bezorging en product was perfect en niks op aan te merken. Zeer grote aanrader om hier te bestellen en zal het ook zeker nog een keer doen :)
De schoenen geven extra steun aan de voet en zijn heel stevig en je bent meteen 15cm groter!. Ik ben niet aan mijn proefstuk toe want ik kocht reeds verschillende modellen, en vooral ze zijn zeer sexy (en dat is de bedoeling)!
Beautiful boots, they are very comfortable and light to wear, despite their massive appearance.
I was extremely satisfied with the communication with the shop, which helped me a lot in finding the right size.
From now on this will be my trusted shop for purchasing Demonia shoes.