Order Journey: for items not (all) in stock in our showroom
What can you expect from your Kinky-shoes order for items that are not (or not all) in stock with us:
|
Important; take the following into account:
Unless the stock indication states that the item is in stock in our showroom and your order doesn't contain other items that are not in stock.See the journey for in stock items at: Order Journey: in stock
|
Kinky-shoes Order Journey
The journey of your order:
If the ordered items are not in stock with us or some of the ordered items are not in stock with us, we will purchase them from our supplier in America. In most cases, the journey of your order goes as follows:
You placed your order before Monday 1:00 PM (13:00)
| We place the order: |
We usually place our order with the supplier on: |
|---|---|
|
Shipping from the supplier*: |
In most cases, the ordered items will be received by us on Wednesdays. We will do our best to ship the order to you the same day. |
|
Expected delivery time*: |
For shipments within the Netherlands and Belgium: |
You placed your order after Monday 1:00 PM (13:00)
| We place the order: |
If we have already placed our order with the supplier, your order will be included in the next order we place with the supplier.In most cases this will be the following Monday. |
|---|---|
|
Shipping from the supplier*: |
The ordered items will probably arrive to us on Wednesday afternoon the following week. |
| Expected delivery time*: | For shipments within the Netherlands and Belgium: Once we ship your order to you, it will usually be delivered to you within 1 to 3 days. For other countries, the delivery time varies between 3 and 10 days. |
*The following applies to all orders:
The delivery time depends on the supplier, the carriers and customs. Unfortunately, we have no influence on them! We can never guarantee that your ordered items will be delivered within a few days!
If you need items quickly:
Contact us to find out what is possible: info@kinky-shoes.nl
If you have placed a Pre-Order, you must take into account the indicated expected delivery date + 1 to 1½ weeks before we receive it and send it to you. |
Shipping confirmationIf you have not received a shipping confirmation after one week, there is no reason to panic.As mentioned above, we do not place an order with our supplier every day: If you place your order just after we have placed our order with the supplier, it may take longer before the ordered items reach us. We always do our best to keep you informed about your order and will provide regular updates when we know more about when the items are likely to arrive with us. |
| Important: When we send a shipping confirmation, we already dropped of your order at a parcel point ; From that moment on, we no longer have any influence on your package. It is possible that the packages have not yet been scanned by the carrier and that the status page of the track & trace code you received from us has not yet been updated. An update will usually be available within a few hours. |
Shipment:
As soon as your ordered items arrive at our showroom we will prepare it to send to you as quickly as possible. As soon as we have taken your order to the carrier, you will receive an email with your track & trace code to follow the shipment.
We ship on business days (Mon - Fri):
If you placed your order
|
If you placed your order
|
| Usually shipped the same day | If still possible: shipped the same day* otherwise the next business day (Mon-Fri) |
|
*We still do our best (even a little extra) to ship your order as quickly as possible; but if it's not possible to drop off your order before the last batch, we will send it the next business day (Mon-Fri) Ultimately, we also depend on what time our order arrives. Very occasionally the order arrives at the end of the afternoon and we are unable to get everything packed and delivered. If this is the case, we will inform you by email.
|
If you would like to know specifically what phase your order is in, you can email us:
info@kinky-shoes.nl
Important: if we have already purchased your ordered items from our supplier, we can no longer cancel or return them; In our General Information tabs, which can be found at the bottom of most pages, and in our terms and conditions, you can read how we handle a possible cancellation or return when we have purchased items for you.
General information
I import most items especially for you from the USA, Poland or Slovenia. The average delivery time is 1 to 1½ weeks (within the Netherlands) but this can also be longer. This is an average delivery time, therefore it's not a promise or guarantee! Please keep that in mind!
Please note:
*When returning multiple items that have been purchased for you, I always calculate the costs incurred per individual situation. The amount that is deducted and what is converted into shop credit therefore depends on the actual costs that have been incurred and concerns a reasonable compensation for the losses suffered **The charges only cover the costs incurred in purchasing and importing the items from America; no standard cancellation fees or restocking fees that cannot be substantiated or explained will be charged. More about the reasonable compensation can be found in this Dutch text here en hereThis applies to: |
I would prefer not to have to charge these costs, but in order to cover the costs (losses) I have incurred due to the increasing number of returns, this has unfortunately proven necessary. To limit the number of returns (please think about the environment too) I would like to ask you to think just a little longer about your purchase, to make a well-considered decision and, if you are unsure, to ask me for advice or help!
For a single exchange for a different size, these costs will not be charged. You can read more about this in the Terms and Conditions and Refund Policy.
Contact
Email:
info@party-shoes.nl
Visiting address:
On appointment Only (Monday - Friday)!
Kinky- & Party-shoes
Thomas J. Witteroosstraat 18
6827 AZ ARNHEM (NL)
KvK 743 520 16 | BTW-id NL 002 366 589 B32
Sizing and Dimensions
See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"
To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:
On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:
On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:
Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.
Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.
If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.
If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.
Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl
If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:
The Boot calf/shaft size data sheet