Journey of your order
Most items are imported upon your order from the USA! I do not physically have all items in stock.For this reason, the delivery time is usually one to 1½ weeks; but it can also be longer!* |
Not everything I sell in my webshop is physically in stock in my showroom. If you want to know whether an item is in stock in my showroom, read the information page about the stock indication and how you see can if an item is in stock.
Are you curious about what to expect from your order at Kinky-shoes? Then take a look at the Order Journeys!View the journey of your order: |
| For orders of items that are in stock | For order of items that are not (all) in stock |
I can never promise that shoes that have yet to be purchased by me will be delivered within one to 1½ weeks.
I am both dependent on the delivery from the supplier in the US to my showroom, and on the delivery from my showroom to you. Once I have shipped an order from the showroom, it depends on the delivery service when your order will be delivered. Unfortunately, from then on I no longer have any influence on the shipment itself.
If you experience any problems with your delivery when your order has been shipped by me, you can of course always contact me, I will always do my best to help you:
info@kinky-shoes.nl
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*Important Notice on Delivery Times During Peak Periods: Any delays resulting from these circumstances are beyond my control and do not qualify for compensation, order cancellation, or any other remedies. While I will make every effort to process and ship orders as quickly as possible, all stated delivery times are purely indicative. Thank you for your understanding. |
*it may sometimes happen that an item turns out to be sold out when I order it for you. In this case, I will always try to find a suitable solution together with you.
I can help you choose a different model or color, look if I have something similar in my own stock or put you on a 'back order' list when the ordered items are likely to be available again in the short term; then you will receive your order as soon as it is available again.
Of course you will always have the option to cancel your order, in which case you will receive the paid amount back*.
*Please refer to the Refund Policy for more information
General information
Please note:
* When returning multiple items that have been imported, I will always calculate the costs incurred per individual situation; the amount that will be deducted and the amount that will be converted into shop credit depends on the actual costs incurred and are subject to a reasonable compensation for the losses incurred. More information about a reasonable compensation for the losses incurred can be found in this Dutch Law and can be read in this Dutch article here and here. This applies to: |
I would prefer not to have to charge these costs, but in order to cover the costs (losses) I have incurred due to the increasing number of returns, this has unfortunately proven necessary. To limit the number of returns (please think about the environment too) I would like to ask you to think just a little longer about your purchase, to make a well-considered decision and, if you are unsure, to ask me for advice or help!
For a single exchange for a different size, these costs will not be charged. You can read more about this in the Terms and Conditions and Refund Policy.
*Important: Delivery TimeMost items are purchased specifically for you after your order has been placed and are sourced from the United States, Poland, or Slovenia. As a result, delivery times are longer than those of webshops with direct stock availability. Indicative delivery timesEU-1 (Netherlands, Belgium, Luxembourg, Germany, France, Spain): EU-2 (Austria, Italy, Sweden, Denmark, Portugal, Poland, Czech Republic, Hungary, Slovakia): EU-3 (including Greece, Croatia, Lithuania, Finland, Slovenia, Romania, Ireland, Bulgaria, Malta): United Kingdom: Delivery times cannot be guaranteed. The stated delivery times are indicative and based on the standard ordering and shipping process. *Important Notice on Delivery Times During Peak Periods: Any delays resulting from these circumstances are beyond my control and do not qualify for compensation, order cancellation, or any other remedies. While I will make every effort to process and ship orders as quickly as possible, all stated delivery times are purely indicative. Thank you for your understanding. |
Contact
Email:
info@kinky-shoes.nl
Visiting address:
On appointment Only (Monday - Friday)!
Kinky-shoes
Thomas J. Witteroosstraat 18
6827 AZ ARNHEM (NL)
KvK 743 520 16 | BTW-id NL 002 366 589 B32
Sizing and Dimensions
Sizing for Sway polewear:
The sizing of Sway items are indicated in the product-specifications on a product page. For most Sway polewear you can find a minimum and maximum size measurement because they are adjustable. Please measure your body at the parts where the size of the polewear is measured to ensure you will buy the right size.
Pleaser shoes converted sizing:
Pleaser shoes come from the USA and have American sizing (1 inch = 2.54 cm). Pleaser lists both US sizes (American shoe sizes) and EU sizes (European shoe sizes) on the shoe boxes.
However, experience has shown that the listed, converted EU sizes are not always correct. In particular, the larger shoe sizes are often larger than stated on the shoe box. For this reason, I use my own converted EU size chart (see the Sizing page) and not the EU sizes stated on the boxes.
From US-size 12, the sizing for most shoes is slightly adjusted:
- US-12 -> EU size 42/43;
- US-13 -> EU size 44;
- US-14 -> EU size 45 and so on
Important:Order the size you normally wear, I already take into account whether certain shoes have a smaller or larger fit. If you have already done that too, please let me know (at the comments section in your shopping cart or by e-mail stating your order number) so that your order won't be imported two sizes too big or too small. |
What if I want to order a specific US size?
If you would like to order a specific US size because you know which Pleaser US size you have, this is of course possible. I always buy the US size that is indicated. For example, as shown in the image below, I buy US-16 if you buy size 47/48:
You can see in the image above that the sizing has been adjusted slightly from US size 12 and up. For example, US-12 is a European size 42/43; US-13 is a European size 44; US-14 is a European size 45 and so on. On the shoe box, US-13 size 43 is indicated, but this conversion is not correct. So don't panic if you see another EU-size on the shoebox! ;)
How do I calculate the right size for me?
See how to calculate your size using a conversion table on the information page: "How do I know what size I have, and which one to order?"
If you are between 2 sizes, I usually advise rounding up the size for a closed style such as a pump or boot with a closed toe. For an open shoe style such as a sandals, where the toes and/or heel are 'open', I advise rounding down the size.
Of course you can always ask me for advice about which size you need:
info@kinky-shoes.nl
Boot Circumference and Shaft Height:
The calf circumference, shaft circumference and shaft height of boots can be found in the table on a product page.
The specification table on a product page contains a lot of information about the shoes. The indicated dimensions in the upper part of the table depend on the selected size; so make sure you have selected the correct size to see the correct data.
The table will look similar to this: In the upper part you can find the calf circumference, shaft circumference and shaft height in centimeters:
Have you already taken into account how the size fits and ordered a different size than you normally wear?
Please let me know if you have already made a conversion yourself so that the ordered item is not imported two sizes too big or too small. This can be done in the comments section in your shopping cart:
Of course you are always welcome to ask me for advice about which size you need:
info@kinky-shoes.nl
I would kindly like to ask you not to order the same item in different sizes and then return the sizes that do not fit.Please contact me so that I can help you determine the correct size. If the shoes do not fit after all, you can always exchange them for a different size!It is a waste of time and money to order an item in multiple sizes if you know in advance that some of those items will be returned. The costs for the return shipment are for your own account and if items have been imported especially for you upon your order, the import/postage/customs costs will also be charged on to you. Please refer to section 6.2: Right of withdrawal in the Terms of Service |