Shippingcosts

Your Kinky-shoes order will always be shipped insured!

Free shipping for shipments to EU-1 countries (the Netherlands, Belgium, Luxembourg, Germany, France, Spain) for:

  • Orders > €130,-*
    (Lupit Pole and Sway products not included)
  • For shoes from our own showroom stock**

Free shipping for shipments to EU-2 countries (Monaco, Austria, Italy, Sweden, Denmark, Portugal, Poland, Czech Republic, Hungary and Slovakia) for:

  • Orders > €150,-* for shoes from our own showroom stock**
    (Lupit Pole and Sway products not included)
 *incl. VAT | excl. shipping costs
**it may differ per country for which courier I offer free shipping

 Shipping is not free:

  • If your order doesn't include shoes from stock or only includes accessories I have in stock
    • and the order amount is below €130,-* (or €150,-* for EU-2)
  • If you select another carrier* than the one offered for free shipping
  • For countries not mentioned in EU-1 or EU-2
  • For Lupit and Sway products
    See Lupit Terms

Shipping rates EU-1:

For the shipping rates of all countries, see this page

The Netherlands:

DPD:
  • Pick-Up Point: € 4,95
  • Home delivery: € 5,95
PostNL:
  • Pick-Up Point: € 6,95
  • Home delivery: € 7,95
DHL Pick-Up Point or Home delivery:
  • € 10,95

    Belgium:

     DPD:

    • Pick-Up Point: € 7,95
    • Home delivery: € 9,95

    PostNL Home delivery:

    • € 11,95

    DHL Pick-Up Point or Home delivery:

    • € 14,95

      Germany:

       DPD:

      • Pick-Up Point: € 7,95
      • Home delivery: € 9,95

      PostNL Pick-Up Point or Home delivery:

      • € 8,95

      DHL Pick-Up Point or Home delivery:

      • € 12,95

        Luxembourg:

        DPD:

        • Pick-Up Point: € 10,95
        • Home delivery: € 12,95

        PostNL Home delivery:

        •   € 14,50

          France:

          DPD:

          • Pick-Up Point: € 11,95
          • Home delivery: € 16,95

          PostNL Home delivery:

          • € 13,95


            Spain:

              DPD:

              • Pick-Up Point: € 8,95
              • Home delivery: € 19,95

              PostNL Home delivery:

              • € 11,95


                *Pick-Up Points:

                  You can indicate your desired parcel point after a successful order and payment on the thank-you-page you return to after completing your order. Check out this how-to-page for more information

                  If no specific pick-up point has been provided, the system will select a parcel point near the specified address.

                  The prices stated above are for standard shipments up to a certain weight. If your order exceeds the maximum weight, other shipping costs may be charged.
                  All prices stated include VAT, unless stated otherwise.
                  (VAT rates may differ per country, hence the calculated shipping costs may also differ from the prices indicated above.)

                   


                  Do you ship discreetly?

                  I discreetly pack your order in kraft paper or packing paper. "Kinky-shoes" won't be mentioned on the packaging, only the senders details "K-S". If you prefer it to be even more neutral or would like it sent as a gift, please indicate this in the comments section of the shopping cart.


                  Can I pick up the ordered item in the showroom?

                  You can also pick-up your order by appointment in the showroom for free. When placing your order, choose the 'pick-up at showroom' option and you will not be charged any shipping costs. I will notify you when the ordered item(s) are ready to be picked-up.

                  This does not apply to Lupit Pole or Sway products that are not in my stock; when I don't have these in my own stock, they are shipped on order from Slovenia or Poland. Lupit Pole and Sway products therefore can't be picked-up if not specifically mentioned to be in stock!

                  I always ask you to schedule an appointment with; for it can happen no one is present at the showroom and you end up at a closed showroom.

                  The showroom is located in Arnhem, Gelderland


                  Can I have the ordered item delivered to a different address or pick-up point?

                  You can also have your order sent to another address or pick-up point. Below are two instructions for:
                  - Shipping to a different address
                  - Shipping to a pick-up point

                  Please note: I do not manually check the address you entered, you are responsible for entering a correct address. I also do not manually check if your order is being delivered or delayed after I handed it over to the carrier. If you missed the delivery and your order is at a pick-up point, you need to pick-up your order within the given days before it's returned. If I have to ship your order twice (or more) due to an invalid address or a no-show at a pick-up point, you will have to pay for each new shipment and I will charge you the shipping costs in advance/charge you the costs incurred for the return shipment.


                  Are there additional costs charged? 

                  Kinky-shoes does not charge any additional administration costs or handling costs when ordering. You only pay for the products + shipping costs (or if your order meets the free shipping, not even shipping costs)

                  For cancellation or return of items that have been specially purchased for you on order, there will be costs incurred. You can read more about this in the Refund and Return Policy and below:

                  Please note:

                    • For returning (not exchanging) items that I imported for you from the USA, there will be €25,- import/postage/duty costs deducted from your refund amount per item*.
                    • I will convert €15,- from that €25,- into a shop credit. You will receive your shop credit by email and it can be redeemed on the webshop with your next order
                      • your credit is valid for 12 months from the date of issue
                      • your credit cannot be exchanged for (cash) money
                      • If your return does not meet the return & refund conditions and I therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

                    *When returning multiple items that have been purchased for you, I always calculate the costs incurred per individual situation. The amount that is deducted and what is converted into shop credit therefore depends on the actual costs that have been incurred and concerns a reasonable compensation for the losses suffered

                    **The charges only cover the costs incurred in purchasing and importing the items from America; no standard cancellation fees or restocking fees that cannot be substantiated or explained will be charged.
                    The charges are a reasonable compensation for the losses suffered/loss of profit

                    More about the reasonable compensation can be found in this Dutch text here en here 

                    This applies to:
                    1) cancellation of the order before it is delivered to you, but has already been purchased/imported by me
                    2) returning (part of) the order you have already received.


                  Policy for failed delivery:

                  If your package is returned, I will charge the additional costs the parcel service charges. Parcel services charge costs when a package:

                  • was refused upon delivery and is being returned
                  • has not been collected in time at a pick-up point and is returned
                  • has an incorrect/incomplete delivery address and is being returned
                  • or the delivery was not successful for a similar reason and is being returned

                  If you still wish to receive your order, I will ask you to pay for the new shipment + the additional return costs charged by the parcel service.

                  I will only ship your order when these costs have been paid. If you no longer wish to receive the items, I will deduct these costs from the refund.

                  This also applies to Lupit Pole products, these are shipped on order from Slovenia. Lupit Pole also charges costs for the above cases, which will be charged to you. So check your address details carefully!
                  • Kinky-shoes cannot be held liable for the consequences and additional costs of incorrectly provided address, contact or payment details, when a package is refused upon delivery, is not collected on time at a parcel point or the delivery is unsuccessful for a similar reason.
                    • If a package has to be shipped twice because the address is incorrect, I will ask you to pay the additional shipping costs + any additional costs charged by the parcel service before I resend your package to you.
                    • If you no longer wish to receive the order, these costs will be deducted from the refund. These charges are separate from and in addition to any other charges you may be charged; more information about this can be found in the Refund and Return Policy
                  • Kinky-shoes can also not be held liable for delays due to unforeseen circumstances or force majeure. I can never promise or guarantee a delivery time!

                  Collapsible content

                  General information

                  I import most items especially for you from the USA, Poland or Slovenia. The average delivery time is 1 to 1½ weeks (within the Netherlands) but this can also be longer. This is an average delivery time, therefore it's not a promise or guarantee! Please keep that in mind!

                  Please note:

                  • For returning (not exchanging) items that I imported for you from the USA, there will be €25,- import/postage/duty costs deducted from your refund amount per item*.
                  • I will convert €15,- from that €25,- into a shop credit. You will receive your shop credit by email and it can be redeemed on the webshop with your next order
                    • your credit is valid for 12 months from the date of issue
                    • your credit cannot be exchanged for (cash) money
                    • If your return does not meet the return & refund conditions and I therefore apply a deducted refund in addition to the import/postage/duty costs, your right to this shop credit will lapse.

                  *When returning multiple items that have been purchased for you, I always calculate the costs incurred per individual situation. The amount that is deducted and what is converted into shop credit therefore depends on the actual costs that have been incurred and concerns a reasonable compensation for the losses suffered

                  **The charges only cover the costs incurred in purchasing and importing the items from America; no standard cancellation fees or restocking fees that cannot be substantiated or explained will be charged.
                  The charges are a reasonable compensation for the losses suffered/loss of profit

                  More about the reasonable compensation can be found in this Dutch text here en here 

                  This applies to:
                  1) cancellation of the order before it is delivered to you, but has already been purchased/imported by me
                  2) returning (part of) the order you have already received.

                   

                  I would prefer not to have to charge these costs, but in order to cover the costs (losses) I have incurred due to the increasing number of returns, this has unfortunately proven necessary. To limit the number of returns (please think about the environment too) I would like to ask you to think just a little longer about your purchase, to make a well-considered decision and, if you are unsure, to ask me for advice or help! 

                  For a single exchange for a different size, these costs will not be charged. You can read more about this in the Terms and Conditions and Refund Policy.

                  Contact

                  Email:

                  info@party-shoes.nl

                  Visiting address:
                  On appointment Only (Monday - Friday)!

                  Kinky- & Party-shoes

                  Thomas J. Witteroosstraat 18

                  6827 AZ ARNHEM (NL)

                   

                  KvK 743 520 16 |  BTW-id NL 002 366 589 B32

                  Come in, we're open!

                  Sizing and Dimensions

                  See how you can calculate your size using a conversion table on our information page: "How do I know which size I have and which one I should order?"

                  To view a conversion table and see which sizes & dimensions we use, you can use the size chart, which you can find in the following two ways:

                  On every page (both on your mobile and on a computer) you can find a button for a size chart on the right side, which looks like this:Maattabel knop pagina

                  On all product pages you can find the button for the table above the "Add to cart" button, which looks like this:

                  Maattabel productpagina

                  Our shoes and boots come from the USA and have American sizes (1 inch = 2.54 cm).
                  These dimensions have been converted to the Western European size that we use in the Netherlands, Belgium and other EU countries. Our converted EU dimensions differ from those of our American supplier stated on the box. Experience shows that shoe sizes US-12 and up in particular are larger.

                  Order the size you normally wear, we already take into account how a model fits (large, small or according to size). Sometimes we explicitly inform you about this in the description.

                  If you are between sizes, we usually recommend rounding up the size for a closed model, such as a pump or boot. With an open model, such as a sandal or peep toes (where the toes and heel are 'open') we recommend to choose the smaller size.

                  If you want to order a specific US size, please select the desired US size indicated in the sizes. We always order the corresponding US size stated; the corresponding EU size determined by us may therefore differ from the EU size stated on the box.

                  Of course you can always ask us for advice about which size you need: info@kinky-shoes.nl

                  If you would like to know the shaft circumference, shaft height and calf circumference of boots, you can calculate these for your size (for an explanation of how to do this; view our information page about calculating the circumference). Use the following data sheet for this:

                  The Boot calf/shaft size data sheet